CDWT Self-Healing Operations Platform (SHOP)

Intelligent Automation-driven End-to-End Cloud Migration, Modernization, and Managed Services for Any Platform, Any Cloud, Any Complexity, and Any Industry.


Behind the Doors: CDWT SHOP’s ‘Integrated’ Inspiration

“An iPod. Telephone. An innovative Internet communications device An iPOD. A PHONE. A Revolutionary INTERNET COMMUNICATIONS DEVICE… GET IT?”

The crowd erupts into a tumultuous frenzy upon realising that the most significant revolution of the decade has just occurred LIVE before their eyes.
—- Steve Jobs on the 2007 debut of the first iPhone

Integrations have propelled humanity’s journey towards transhumanism. While the debut of the iPhone was a celebration of perhaps the most momentous hardware connection to date, software integrations have been the source of digital revolutions for a very long time.

Welcome to Cloud Era

Cloud computing is perhaps the pinnacle of such technology connections to date. Using the Internet, millions of organisations may access billions of tools, hardware devices, software, applications, IT infrastructure, and cutting-edge technologies from a single source of information. It serves as the basis for the fifth industrial revolution.

To the surprise and dismay of business executives, hundreds of cloud platforms and hundreds of thousands of cloud-based solutions have been introduced during the last decade. Consequently, it is essential to develop a second level of integration, which is now internal to the cloud and IT world.

Enter CDWT SHOP, a single source of truth for all IT and cloud-based operations (Self and third-party platforms), solutions-apps, and data reinforced with proactive and preventative security management; easily adaptable to any industry, any user’s IT environment, regardless of its complexity.

That was certainly an oversimplification. So, before we begin, below is a snapshot of the present IT scenario that prompted us to create SHOP.

Too Much to Solve with TOO MANY.

The Increasing Difficulties of the Cloud and IT World

Multiple suppliers providing a multitude of niche-specific systems and platforms independently of one another.

To accommodate all client use cases and situations, businesses are confronted with increased operational difficulties. With personalization comes management difference.

Costs of IT administration are increasing as a result of the patchwork of numerous platforms for multiple company processes.

Lack of visibility of operational and performance data across all company areas for end users and customer managers. This results in the separate, disorganised operation of various business divisions without a unified, collaborative vision.

Absence of ecosystem cohesion creates security holes that are difficult to monitor, identify, and react to.

Enterprises opting for cloud IT designs have limited cloud expertise and, as a result, communicate with various providers that provide little to no management and support, hence complicating overall operations.

Due to the continued presence of mission-critical but antiquated IT infrastructure that is not linked with CloudOps platforms, ecosystem complications are increasing.

Without a comprehensive plan in place, businesses must update operational systems and adjust again to every new use case or bespoke situation.

Multiple solutions, applications, and IT platforms without a cohesive architecture present challenges for business continuity and disaster recovery.

Governance and compliance management of independent IT systems and applications are fraught with obstacles.

Interested in resolving all cloud management concerns for good? Let's take the initiative.

Accelerating CDWT's path to become the most innovative cloud managed services provider in the world

Simply put, CDWT SHOP is a low-code platform that integrates different ecosystems (platforms, clouds, infra, tools, applications, workloads) with the auto-remediation and self-healing required to deliver end-to-end cloud migration, modernization, and managed services to enterprises automatically with minimal human intervention, up to the application login layer. Consequently, the phrase Self Healing Operations Platform was coined.

SHOP tackles the complete IT administration and operations lifecycle via a single pane of glass and provides clients with a comprehensive picture of their surroundings. SHOP automates complicated operations involving different technology stacks and cloud and on-premise settings, including actions on network and compute components controlled by several business divisions or teams, in a seamless manner. The platform enhances the productivity of engineers and enables engineers with less expertise to do more complicated jobs.

Cloud Migration, Modernization, and Managed Services with an Automated, Factory-Based Methodology

Healing that is Predictive and Preventive

Proactive identification of concerns, preventing problems before they develop.

50% Outage reduction with 30% performance enhancements

Automate response to real-time

Delivery Consistency and Service Level Optimization

CDWT SHOP Diagram and Key Advantages

04 Features that Make SHOP Weave Unique

Predictive & Preventive

By using clustering and regression models, SHOP is able to identify any abnormalities that might lead to system failures, ensuring that they are dealt with swiftly even before they occur.

Collective Knowledge

SHOP is also a full-stack infrastructure and Business Activity Monitoring solution that provides a 360-degree view of all pertinent data for identifying potential faults and early warnings.

Situational Awareness

SHOP captures all contextual data at the moment of the anomaly in order to give appropriate root cause possibilities that enable comprehensive and coherent replies.

Remedial & Autonomous

Our in-house ML engine assures the optimal corrective action for the issue and the system.

The Secret Formula

Introducing the SHOP DNA
API Factory
  • Generates APIs on-demand to connect to any platform, database, or solution with remarkable simplicity.
Template Factory
  • Generates unique templates for specialised business use cases without the need for coding.
UI Factory
  • Generates dynamic user interface designs for every corporate operational procedure, across numerous industries and use cases.
SOP Factory
  • Generates executable SOPs for any Ops process or activity, regardless of complexity, using a factory-based methodology.

A Shine on SHOP's Advanced Capabilities: On-the-Fly Innovations

When creating the SHOP platform, agility and adaptability to user settings were of primary importance. This somewhat inspired the current factory model, which includes API factories, UI factories, template factories, SOP factories, and similar solutions.

While these new frameworks enable end users and customers to dynamically configure their cloud environments and monitoring of the same depending on their unique requirements and goals, they also enable the creation and deployment of innovative solutions/products directly from the SHOP ecosystem.

Two of our innovative, homegrown intelligent platforms for smart managed services (UMSP) and multi-cloud management (UCP) are outlined below:

Universal Managed Services Platform (UMSP)

  • Tools and APIs tailored to specific client use cases
  • Configurable bots that do administrative tasks automatically
  • Customized user interfaces and templates, standard operating procedures for procedural management
  • Customer service administration
  • Issues, warnings, and incident management
  • DevOps integration
  • Checks for customer environment availability
  • On-premises and external platform integrations
  • Infrastructure-managed operations

Universal Cloud Platform (UCP)

  • Transparency and optimization of costs
  • Optimization of Capability and Resources
  • Cloud migration and Disaster Recovery
  • Security and Identity administration
  • Service Level management
  • Continuous Configuration management
  • Support services and CRM
  • Provisioning, Automated Processes, and Orchestration
  • Administration and Policy
  • Service Request Management
  • Monitoring and Measuring Assets
  • Hyper cloud brokerage services

Let the cloud drive the future of your business with agility, consistency, and intelligence. SHOP enables transformation in a container.

BUY Abilities and Enhancements Portfolio of Enterprise and Advanced Managed Services from CDWT

More than eighty percent of CDWT’s existing contracts consist of bundled managed services with a 99.98% uptime to the application login layer. Clients may choose public-private-hybrid-multi cloud architectures on AWS, Azure, GCP, Oracle, IBM, CDWT private cloud, and others, with end-to-end management ensuring zero data loss, hyper agility, and an astoundingly high return on investment.

This marvel is made possible by SHOP.

CDWT Enterprise Managed Services

  • Cloud Consulting and Migration
  • Managed Security
  • BCP and DR as a service
  • Desktop-as-a-Service
  • Cloud Hosting
  • Infrastructure Managed Services

CDWT Advanced Managed Services

  • DevOps-as-a-Service
  • Hyperautomation
  • RPA-as-a-Service
  • App and Data Modernization
  • S/4HANA Conversion and Migration
  • Regulatory Compliance-as-a-Service
  • Multi-cloud CMP

Why Implement your Cloud Transformation Strategy with CDWT?

Since over a decade ago, one of the most trusted Virtual Private Cloud Solutions and Managed Services in APAC, MEA, and the Americas.

4000+ cloud transformation stories

Largest Application-centric, high-end managed cloud services provider on the planet, offering AIOps-driven Managed Private Cloud Operations, including CloudOps and SysOps.

Zero Friction AWS Application Modernization Model with industry-leading Application Migration Factory methodology, 25000+ migrated Apps, and Databases.

24/7 Support supported by more than 2,000 certified cloud specialists and 23 Centres of Excellence

Obtain customised Private cloud capabilities with a specialised solutions package including RPA, SHOP, UCP, and other cutting-edge technologies.

99.95% application availability, hyper-scalability, industry-leading uptime, and 50,000+ transactions per hour without failure.

Private Cloud services for sophisticated infrastructural upgrading, application administration, and remote workflow management.

Premium worldwide S/4 HANA provider: Dedicated SAP on Cloud know-how handling 10,000+ SAP instances and 2300+ TB of HANA Database

Dedicated Disaster Recovery on Private Cloud and Business Continuity Planning products for diverse, complex settings with automated recovery-backup, failback-failover processes.

40+ Security Controls, Dedicated MDR-EDR, SOC, SIEM-SOAR, UEBA, ATP, IAM, PIM, and Threat Intelligence

CDWT's automation solutions, including Self-healing Operations, Automation Delivery platforms, and RPA solutions, include Self-healing Operations.

Cost-effective Pay-per-use model under single SLA

The effective deployment of Private Cloud Managed frameworks that comply to international standards and include industry best practises.

1 Billion+ Hours of Managed Fail-safe Application Hosting managing 40,000+ VMs