CASE STUDY
LifeArt's Integrated Health Center
Time Saved Per Week
20 Hours
Total Billing
Up 27%
Patient No-Shows
Down To 0.9% From 3%
Fast Facts
Primary Care/ Internal Medicine
1 Location
1 Provider
3 Staff Members
Solutions
Breeze
Charts
Concierge RCM
KEY DIFFICULTIES
SEARCHING FOR SOFTWARE THAT MAY ADDRESS MORE THAN ONE SPECIALTY
Dr. Julie Howard is licensed as both a Chiropractor and a Family Nurse Practitioner, and she provides primary care services to assist patients on their road to health. Unfortunately, there was no backing for what worked for her patients.
FEELING DISCONNECTED FROM PATIENTS
Without mobile access to her office system or patient records, Dr. Howard was unable to be present for her patients when they needed her, such as when making schedule adjustments or responding to patient calls outside of business hours. Patients were had to complete lengthy surveys and update documents in the office, which required transcription and delayed down the clinical interaction.
ENDLESS PAPERWORK LEADING TO BURNOUT
As a sole practitioner in a constantly evolving and expanding practise, Dr. Howard spent twelve hours a day, seven days a week processing the paperwork related with operating LifeArts. Whether it was shutting the practise or finding a technological partner to assist, “something has to give.”
KEY OUTCOMES
SEEKING A PLATFORM FOR GROWTH
Breeze, a patient experience management (PXM) solution from MedCloud, automatically populates the PM and EHR with intake information to accelerate treatment. With multi-specialty assistance and conveniently available information from the clinical summary, Dr. Howard always has access to the appropriate data. Dr. Howard is now able to visit two to three more patients each day as a consequence of more efficient staff and the ability to record while on the go.
ENHANCED CUSTOMER EXPERIENCE
From patient intake and check-in to automated appointment reminders, Dr. Howard can improve the patient experience. The no-show rate has decreased by 66% to fewer than 1% of all scheduled visits. Dr. Howard, who works in a tiny Nebraskan town renowned for its unpredictability and wants to give her patients with access at all times, may now check patient files and schedules anytime, anyplace.
OPTIMIZED FINANCIAL PERFORMANCE
Dr. Howard believed that revenue cycle management (RCM) was unaffordable for his tiny business. However, outsourcing the laborious aspects of getting paid has paid benefits. In conjunction with Breeze’s patient responsibility management capabilities, LifeArts’ overall billings have grown by 27%. Dr. Howard has nights and weekends free for the first time in years, which is perhaps the most significant development.