CASE STUDY
THE FOOT GROUP
Patient No-Show Rate
Down 18% From Average
Revenue Realization Rate
96% Per Week
Hours Saved
5 Per Week
Fast Facts
Podiatry practice
2 Providers
2 Locations
3 Staff Members
Solutions
Charts EHR for Rheumatology
Central PM
Concierge RCM
Breeze Patient Experience Management
KEY DIFFICULTIES
SOLUTIONS AREN’T DESIGNED FOR PODIATRY
Similar to other specialties, podiatry has specific requirements for medical billing, practice administration, and EHR. Most systems are not intended to accommodate podiatry processes, necessitating manual data entry and preventing practitioners from sharing information or custom-built templates.
THE HEALTHCARE ENVIRONMENT IS EVOLVING FASTER THAN MOST SOFTWARE.
In the last five years, the healthcare environment has experienced substantial changes, which have affected healthcare expenditures, invoicing, and even office administration. The Foot Group encountered this issue for the first time with ICD-10, when their PM system became slower and more complex to operate.
OUTSOURCED BILLING WASN’T DELIVERING ON RESULTS
Billing was outsourced to two separate organizations, one of which failed to follow up on claims and the other of which failed to comprehend the billing standards in podiatry, resulting in mistakes, irritation, and lost hours of work.
KEY OUTCOMES
A COMPANION TO KEEP UP WITH CHANGE
As a practise already committed to quality treatment, MedCloud provided The Foot Group with a tailored, step-by-step MIPS Action Plan, removing any guesswork from meeting and reporting required metrics through the MIPS Dashboard. MedCloud assisted the Group in increasing their FPRR from 75% to over 96% and in achieving a 96% revenue realization rate.
USER-FRIENDLY EHR SAVES TIME
MedCloud Charts EHR assisted in meeting the demands of the podiatry practice by allowing the creation of bespoke templates to accommodate the specific workflows of each podiatrist. When a template is beneficial to both parties, it may be simply shared. These templates have decreased the amount of screen time spent during patient visits and helped standardize notations, making it easier for podiatrists to maintain continuity of treatment when they meet each other’s patients.
PROVIDING A BETTER PATIENT EXPERIENCE
Breeze has helped decrease administrative costs by up to an hour every day by automating patient entry into the PM + EHR and sending out patient reminders. Breeze has reduced the appointment no-show rate by 18% and eliminated the unavoidable transcribing mistakes that hampered payment. Moreover, patients like the experience.