CASE STUDY
ROCKINGHAM FOOT & ANKLE ASSOCIATES, PLLC
Patient Visits Managed Per Month
> 700
Decrease In Days In A/R
50%
Additional Patients Per Week
15-20
Fast Facts
Podiatry
2 Location
2 Provider
6 Staff Members
Solutions
Central PM
Charts EHR
Concierge RCM
KEY DIFFICULTIES
LACK OF FLEXIBILITY
Not only did the old PM and EHR systems not connect with one another, but they also did not provide access from outside the office. The absence of connection resulted in significant inefficiencies as employees struggled to enter into each system inde
PATIENTS LEFT WAITING
If a patient contacted with queries about a bill, the staff would go into the EHR to check the clinical information and then log into the PM to get the billing data, incurring considerable delays for the patient. In the case of snow or unexpected cancellations, the staff would need a hard copy of the itinerary to notify patients.
HEAVY ADMINISTRATIVE WORKLOAD
Rockingham Foot & Ankle, like many other clinics, has a large administrative billing and patient contact burden. To contact patients to remind them of upcoming appointments, for instance, staff members would have to enter into one system to get the patient’s phone number and another system to locate the appointment.
KEY OUTCOMES
PERSONALIZED SOLUTION Enhances Workflow
Not only did MedCloud provide seamless cloud-based PM/EHR connectivity, but because of its user-friendly design and versatility, it also allowed users to tailor workflows and display choices according to their preferences. The in-system tasking feature of MedCloud has increased practise efficiency.
24/7 ACCESS
MedCloud gives the team with access at any time and from any location. Dr. McKinney appreciated the notion of being able to utilise MedCloud’s mobile app, MedCloud Companion, to monitor his calendar, examine patient information, and conduct activities securely while on the road.
MORE CUSTOMERS, MORE PROFITS, MORE TIME
MedCloud intervenes at the moment of claim submission and performs a number of crucial, time-consuming procedures, including as posting payments, appealing rejections, and delivering patient statements. This has liberated time to visit three to four more patients every day and to concentrate on delivering greater value. With the assistance of MedCloud RCM, accounts receivable (A/R) days have been slashed in half.