About

He is a multiple-award-winning Executive with a track record of creating rapid revenue and company development for organizations in high-growth markets, established markets, revival, and turnaround situations. He specialised in developing income channels, and he has focused his career on the technology industry. He has introduced unique new categories that have stimulated corporate growth and revenue expansion.
By using creative company growth techniques, he has routinely outperformed his quotas in highly competitive market areas. He has shown effectiveness in simplifying processes while guaranteeing long-term profitability and business goals and objectives congruence.

Experience

Board Member
CDWT
Nov 2019 – Present · 3 yrs 1 mos
Canada

Vice President Sales Canada
CDWT
Nov 2018 – Present · 4 yrs 10 mos
Toronto, Canada

Vice President – B2B
LG Electronics
Jan 2010 – Nov 2018 8 yrs 11 mos
Toronto, Ontario

Vice President/GM – Canon Direct Canada
Canon Canada
Jul 2005 – Jan 2010 4 yrs 7 mos
Greater Toronto Area

Board Member
CBSC Capital
Jul 2005 – Jan 2010 4 yrs 7 mos
Oakville, ON

EVP and President PBMS
Pitney Bowes
Jun 2005 – Aug 2009 4 yrs 3 mos
Stamford, CT

Vice President/GM – Ontario marketplace
IKON
Jan 2002 – Nov 2004 2 yrs 11 mos
Greater Toronto Area

Board Member
Burlington Golf and Country Club
1997 – 2002 5yrs

National Sales Manager – SMB-PAD
Dell Computer
Jan 2001- Dec 2001· 1 yr
Greater Toronto Area

Director of Sales, Graphic Communications
Xerox
2000 – 2001· 1 yr
Rochester, NY

Director of Sales
Xerox
1985 – 2001· 16 yrs
Rochester, NY

Education

Schilich School of Business – York University
Executive Education Program
2011 – 2014

University of Windsor
B Comm, Marketing, Accounting
1980 – 1984

Skills

• Sales Process
• Direct Sales
• Sales Management
• Solution Selling
• Business Development
• B2B
• New Business Development
• Account Management
• Business Strategy
• P&L Management
• Process Improvement
• Operations Management
• Strategic Planning
• Business Development
• Leadership
• Professional Services
• Managed Services
• Outsourcing
• CRM
• Negotiation
• Cloud Computing
• Go-to-market Strategy
• Team Management
• Key Account Management

About

He is enthusiastic in inspiring the collective knowledge of companies to produce remarkable business achievements. The genius is to bring out the innate skill, inventiveness, and will to succeed that everyone has. When the heart and intellect are engaged, each person has a strong influence on the overall outcomes. When a team works together, everything is possible.
He is a seasoned corporate executive with vast expertise in international company growth, start-ups and turnarounds, joint ventures, mergers and acquisitions, and strategic planning. His distinct leadership style, coupled with a laser-like emphasis on customer experience, has enabled CDWT establish itself as one of Canada's premier digital IT solution providers.

Experience

Chairman
CDWT
Jan 2017 – Present
Toronto, Canada

Director
Fleetmatics (Formerly SageQuest)
Jan 2013 – Dec 2016 · 3 yrs 11 mos
Dublin, Ireland

President – Shred-it
Stericycle
Oct 2015 – May 2016 · 8 mos
Oakville, ON

President and Chief Executive Officer
Shred-it
Aug 2009 – Oct 2015 · 6 yrs 3 mos
Oakville, ON

EVP and President PBMS
Pitney Bowes
Jun 2005 – Aug 2009 · 4 yrs 3 mos
Stamford, CT

President, Benefit Services
ADP
1999 – 2005 · 6 yrs
Alpharetta, GA

Vice President/General Manager
Petroleum Heat and Power Company
1996 – 1999 · 3 yrs
Port Washington, NY

Principal
McKinsey & Company
1984 – 1996 · 12 yrs
Stamford, CT

Refining Engineer
Exxon
1979 – 1982 · 3 yrs
Baytown, TX

Education

The Wharton School
MBA, Finance
1982 – 1984

Lafayette College
BS, Chemical Engineering
1978 – 1982
Activities and societies: Chi Phi FraternityActivities

Skills

• Account Management
• Business Process Improvement
• Mergers & Acquisitions
• Sales Operations
• Coaching
• Team Leadership
• B2B
• Sales
• Change Management
• Business Strategy
• P&L Management
• Process Improvement
• Operations Management
• Strategic Planning
• Business Development
• Leadership

About

He is responsible for driving CDWT's Customer Experience practice's continual design and growth. Our team combines Voice of the Customer programs with Business Transformation Skills (Six Sigma, Lean, DFSS, and Design Thinking) and Change Management discipline to enhance the customer experience.

Experience

SVP, Digital Transformation and Global Customer Success
CDWT – Permanent Full-time
Apr 2021 – Present · 1 yr 7 mos
Toronto, Ontario, Canada

Vice President of Customer Experience
CDWT – Permanent Full-time
Sep 2018 – Apr 2021 · 2 yrs 8 mos
Toronto, Ontario, Canada

Director of Customer Experience
CDWT
Sep 2017 – Sep 2018 · 1 yr 1 mo
Toronto, Canada Area

Responsible for overseeing the continuing design and development of the Customer Experience practise at Softchoice. My team and
I combine our Voice of Customer programmes with Business Transformation Skills (Lean, DFSS, and Design Thinking)
and Change Management discipline to enhance our customers’ experiences and guarantee that they realize the full value of our
goods, services, and people.

Director, Business Transformation Group
InstaClick Inc.
Oct 2011 – Sep 2017 · 6 yrs
Toronto, Canada Area

Responsible for the conception, development, and execution of the organization’s most important strategic initiatives. Using a
combination of DMAIC, DFSS, Lean, and Design Thinking to enhance key business indicators and provide great customer results.
Increased Customer Experience and Satisfaction leads to concrete improvements in Customer Service, Cost Reduction, and
Revenue Growth.

Sr. Manager, Fulfillment + Technology Deployment Services
InstaClick Inc.
Feb 2011 – Oct 2011 · 9 mos
Toronto

Responsibility for Deployment Services has been added to Fulfillment. Led an extra team of ten project coordinators with a focus on
the installation and deployment of client technologies. Solutions included imaging and configuration of systems, recycling of eco-
friendly technology, rollouts and deployments, asset management/tagging, and forecasting.

Board of Directors
InstaClick Inc.
Sep 2009 – Apr 2011 · 1 yr 8 mos
Toronto, Canada Area

InstaClick Cares is an employee-driven programme that aims to give access and education to technology to people in need, as well
as the opportunity for workers and their extended networks to volunteer for local charity organizations. In addition to helping
individuals in need, the job provides opportunity for staff to enhance their leadership skills.

Purchasing Manager
InstaClick Inc.
Aug 2008 – Feb 2011 · 2 yrs 7 mos
Toronto, Canada Area

Led a team of twenty buyers responsible for acquiring and fulfilling all physical and non-physical technological items on behalf of our
clients. Concentrate on delivering items quickly and precisely while engaging with partners to reduce Supply Chain expenses.

Purchasing Supervisor
PointClickCare
Jul 2006 – Aug 2008 · 1 yr
Toronto, Canada Area

PM and Business Systems Analyst
PointClickCare
Jan 2005 – Jun 2006 · 1 yr 6 mos
Toronto, Canada Area

In charge of soliciting and documenting Business, User, and Reporting Requirements. Obtain buy-in from all relevant parties. Conduct
UX design and prototype sessions that are iterative. The development of wireframes, use cases, content mapping, and report
definition artefacts. Managed the modification process, which included the addition of a governance layer and the training of users on
the new capability.

e-Commerce Supervisor B2Be
Camilion Solutions
Jan 2003 – Jan 2005 · 2 yrs 1 mo
Toronto, Canada Area

Responsible for creating and developing our partner’s XML/EDI strategy. The first value-added reseller in Canada to deploy XML with
our main business partners. Real-time access to pricing and inventory levels, as well as order formation and transmission, were the
outcomes. Beyond the time of deployment, continued to cooperate with partners on incremental enhancements to functionality and
performance.

Education

University of New Brunswick
Civil Engineering
1993 – 1997

Activities and societies: CES – Civil Engineering Society

Skills

• E-commerce
• Business Process Mapping
• Training
• Business Analysis
• Business Process Re-engineering
• Vendor Management
• Process Improvement
• Management
• Change Management
• Strategy
• Leadership
• Team Leadership
• Project Management
• Business Development
• Integration

About

A value-driven, inventive Infrastructure Specialist with extensive experience in large-scale core network and security design and redesign, integration, and migration of enterprise solutions and services across multiple organisations. Capable of effectively planning, engaging, developing, and executing large projects to enhance work processes and increase efficiency. Equally adept at matching company objectives and adopting technology in a secure and cost-effective manner.

Experience

Senior Vice President, Digital Acceleration
CDWT – Permanent Full-time
Aug 2021 – Present · 1 yr 3 mos

Digital Acceleration facilitates enterprises’ rapid technological transformation. In my position, I have the opportunity of supervising talented consultants, architects, agile project managers, engineers, and developers that provide cutting-edge technology to our clients. We do this via business acumen, empathy, and technological mastery. Being fully connected with our cloud partners, Microsoft, AWS, and Google, enables us to guarantee that our clients benefit from cloud technology.

Vice President, Innovation
CDWT – Full-time
Oct 2019 – Aug 2021 · 1 yr 11 mos

As Innovation Vice President, I drive the formulation, implementation, and acceptance of our technology services strategy in accordance with industry trends, client demands, and CDWT’s strategic goals. I bring the CDWT strategy to life by articulating a vision for the technologies we deliver to customers, leading the development of the services required to assist customers in adopting the most secure Hybrid IT and End User Productivity solutions, and evangelizing within CDWT, technology partners, and customer communities.

Senior Director, Innovation
CDWT – Full-time
Aug 2018 – Oct 2019 · 1 yr 3 mos
Toronto, Ontario

In my position, I offer the strategic direction and leadership for all CDWT Technology Practices, as well as drive the development, implementation, and acceptance of the services strategy. My team’s mission is to develop highly distinctive, customer-centric service capabilities and offerings that are effectively embraced by our sales teams and clients. However, the team meets this objective:

• Standardization that goes beyond documentation to highly automated prescriptive frameworks with an emphasis on generating more predictable results for customers and enhancing productivity.
• Implement a talent strategy for service delivery geared at achieving scalability, velocity, and high employee satisfaction.
• Leverage our experience and important vendor contacts to assist create our approach.

Director Microsoft Practice
CDWT
Jul 2015 – Aug 2018 · 3 yrs 2 mos
Toronto, Canada Area

Leading the Microsoft Practice for CDWT across North America as we aspire to become North America’s leading Microsoft Cloud Service Provider (Azure and Office365). The practice’s mission is to:

1. Own the strategy for identifying and developing offerings in high-growth technologies for which customers need the greatest assistance with implementation, adoption, and management.
2.Enable our sales, presales, and service delivery teams to perform throughout our service portfolio.
3. Enable the technical community to promote participation, alignment, and cooperation with all of our technical resources.
4.Drive Field Excellence by promoting and adopting industry standards and best practises.

Senior Manager, Solutions and Services
FranklinCovey
Jun 2013 – Jul 2015 · 2 yrs 2 mos
Toronto, Canada Area

Leading the Solutions and Services team (pre-sales and delivery) in the Central Region that focuses on Microsoft technologies. We provide Office365, Azure, Lync, and System Center solutions to a variety of businesses, including Retail, Banking, K-12 school boards, and Health.

Country Manager
Ninety Five 5 LLC.
Dec 2010 – May 2013 · 2 yrs 6 mos
Toronto, Canada Area

Helping major technology firms embrace the “Helping Clients Succeed” sales technique via sales consultancy and coaching. Collaboration with sales executives, sales experts, and on-site engineers in Canada, the United States, Denmark, and the United Kingdom resulted in greater deal sizes, faster sales cycles, and increased client satisfaction.

Vice President, Business Intelligence Solutions
Agora Consulting Partners
Apr 2008 – Nov 2010 · 2 yrs 8 mos

Responsible for sales and delivery of Business Intelligence (BI) professional services.

Vice President
Bell Managed Information Solutions
Jul 2006 – Mar 2008 · 1 yr 9 mos

Interacted with the Bell Enterprise Sales Channel and Bell Enterprise Marketing to identify service offerings and integrate them into the Marketing and Sales process. Recruiting and retaining skilled software development services personnel for the subsidiary. Principal player in the M Systems purchase process. Managed transfer from M Systems to Bell Canada with a loss of less than 5 percent of resources and no effect on clients.

VP, Software Development
M&I Systems Group
Mar 2002 – Jun 2006 · 4 yrs 4 mos

Developed and expanded M’s Software Development business line. In charge of resource management, client development, and business strategy. Contributed to the completion of significant client projects.

Chief Ecommerce Architect
Sage Information Consultants
Jan 1998 – Feb 2002 · 4 yrs 2 mos

In charge of the sales and delivery of e-commerce initiatives. Collaboration on bids and customer presentations with the Sales team. Participated in several aspects of project delivery at Sage, including project management, architecture, and programming.

Education

The Wharton School
Strategic Persuasion Workshop: The Art and Science of Selling Ideas
2015 – 2015

University of Toronto
MSc, Computer Science
1993 – 1995

University of Waterloo
BASc, Systems Design Engineering
1988 – 1993

Skills

• Professional Services
• Enterprise Software
• Business Intelligence
• Business Strategy
• Strategy
• CRM
• Cloud Computing
• Management
• Sales Management
• Solution Selling
• IT Strategy
• Leadership

About

An experienced technology executive with more than two decades of experience directing significant Cloud and IT Infrastructure efforts to promote company development and the best use of new technologies. As a trusted adviser, take the lead in designing strategies, business cases, roadmaps, operational models, architectural designs, and staffing models to assist enterprises in reimagining themselves and eventually realising the full possibilities of their cloud adoption journey. Extensive expertise in team building, managing people, goods, processes, finances, and risks. Has a strong desire to lead transformation. Partners with C-suite executives, line-of-business leaders, key stakeholders, suppliers, consultants, project teams, and other counterparts while aligning similar values across several industries and business sectors.

Experience

Senior Vice President – Cloud Practice
CDWT • Permanent – Full-time
Jan 2022 – Present • 11 mos
Toronto, Canada Area

As vice president, take the lead in designing strategies, business cases, roadmaps, operational models, architectural designs, and staffing models to assist enterprises in reimagining themselves and eventually realizing the full possibilities of their cloud adoption journey.

Managing Director, Cloud Strategy & Transformation
CDWT • Full-time
2020 – 2021 • 1 yr
Toronto, Canada Area

Manager, Cloud Transition
Accenture
2018 – 2020 • 2 yr

Practice Lead, Cloud & Infrastructure Transformation
Atlantic-IT.net
2017 – 2018 • 1 yr
Somerset, New Jersey, United States

Director, Strategy & Transformation
AT&T
2012 – 2016 • 4 yrs2012 – 2016 • 4 yrs
Greater New York City Area

Chief Technology Officer | Ixe Securities
Ixe Grupo Financiero
2006 – 2011 • 5 yrs
Mexico

Education

New York Institute of Technology
Bachelor’s Degree, Electrical Engineering Technology
Sep 1998 – May 2000

Skills

• IT Strategy
• Data Center
• Network Architecture
• Disaster Recovery
• Network Security
• Cloud Computing
• Security
• Cisco Technologies
• Virtualization
• IT Management
• Telecommunications
• Thought Leader
• Project Management
• Solution Architecture
• Team Leadership
• Enterprise Architecture
• Networking
• Firewalls

About

He is an experienced Senior Vice President Clouds & Services with considerable experience developing and implementing strategic direction for Fortune 100 firms across many sectors. He is a visionary leader who can define business culture and motivate people to accomplish their goals.
Has a distinct skill set in translating executive business strategy into technological roadmaps that enable essential business capabilities.
Specialties:
• Program and project management on a large scale
• Strategic IT Vision and Operational Excellence
• Technology and System Integration
• Mentoring and team leadership
• Customer Relationship Management • Turnaround & Revitalization
• Information Technology Transformations and Roadmaps
• Relationship and Function Management
• Management of Programs/Projects and Vendors
• Define the Scope and Objectives
• Project Management Methods and Tools
• Budget Creation and Management
• Risk Evaluation and Mitigation

Experience

SVP – Cloud Solutions and Services, ASEAN
CDWT
Nov 2018 – Present • 4 yrs 2 mos
Toronto, Ontario, Canada

Vice President, Information Technology
CDWT
Nov 2017 – Nov 2018 • 1 yr 1 mo
Toronto, Canada Area

Vice President, IT Business Operations
Stericycle
Sep 2016 – Sep 2017 • 1 yr 1 mo
Oakville, Ontario

Vice President Technology Services
SecurIT
Jun 2013 – Sep 2016 • 3 yrs 4 mos
Oakville, Ontario

Vice President Implementation – Operations Support
SecurIT
Jan 2011 – Jun 2013 • 2 yrs 6 mos

Vice President – Customer Service & Operations – Canada West
SecurIT
Sep 2003 – Jun 2011 • 7 yrs 10 mos

VP responsible for Customer Service and Operations for Central and Western Canada.

Education

University of Waterloo
BA, Economics
1998 – 2002

Graduated in 91 with a BA in Economics and in 92 with a BA in History.

Skills

• Account Management
• Leadership
• Team Leadership
• Management
• Customer Relationship Management (CRM)
• Business Development
• Business Process Improvement
• Customer Service
• Strategic Planning
• Strategy
• Sales Operations

About

Nicole Morgan is a seasoned Senior IT & Digital executive with vast experience developing and implementing strategic direction for Fortune 200 organizations in a variety of sectors. He is a visionary leader with the ability to define business culture and inspire teams to accomplish their goals.
With a Computer Science degree and a Senior MBA from Kellogg/Schulich, He has a unique skill set that enables him to convert executive business plans into technological roadmaps that enable important business capabilities.
• Large-Scale Program and Project Management
• Strategic IT Vision and Operations Improvement
• Systems Integration and Technology
• Team Leadership and Mentoring
• Turnaround and Revitalization
• Customer Relationship Management
• IT Transformations and Roadmaps
• Relationship Management and Function Management
• Program/Project Management and Vendor Management
• Scope and Objectives Definition
• Budget Development & Management
• Risk Assessment & Mitigation

Experience

Senior Vice President – Global Alliances and India Business Head
CDWT- Permanent Full-time
Apr 2022 – Present
Toronto, Ontario, Canada

Head Of Technology (TSC) & Digital (Rogers Business)
Rogers Communications
Sep 2017 – Apr 2022 · 4 yrs 8 mos
Toronto, Canada Area

Sr Director, Enterprise Systems & Project Management Office
Rexall
Dec 2014 – Aug 2017 · 2 yrs 9 mos

Director – Pharmacy/Digital Product Management, Innovation & Business Operations
Rexall
Oct 2012 – Nov 2014 · 2 yrs 2 mos

Director/Senior Manager
Shoppers Drug Mart
Apr 2010 – Oct 2012 · 2 yrs 7 mos
Toronto, Canada Area

Complex and unified plan execution Program assuring alignment with enterprise strategy and delivery of enterprise benefits
• Create and manage programme plans, risk management plans, budgets, project charters, tracking, and status reports
Direct, coordinate, and monitor required programme activities to ensure that all milestones, goals, and objectives are met on time and within budget.
• Perform programme risk management, business requirements gathering, specification document preparation, resource allocation, negotiations, and client liaison.

Developed CRM strategy with close collaboration with all Shoppers leaders to achieve alignment with corporate and departmental goals.

Senior Manager – Enterprise Quality Assurance
shoppers Drug Mart
Jun 2008 – Mar 2010 · 1 yr 10 mos
Toronto, Canada Area

Prior to entering production, the Enterprise Quality Assurance (EQA) procedure was established and refined to assure compliance with consistent and suitable quality standards and IT regulations.

Senior Manager – Pharmacy Application Services
shoppers Drug Mart
Oct 2006 – May 2008 · 1 yr 8 mos
Toronto

Planned and managed the performance and operations of the pharmaceutical application development, support, and quality assurance departments while optimising resources to assure and enhance production schedule and service level agreement adherence.

Restructured and reorganised three different technical groups to provide uniform and effective service offerings across IT, resulting in cost savings, efficiency, and enhanced staffing prospects.
Manager
BearingPoint
Mar 2003 – Sep 2006 · 3 yrs 7 mos

Multiple system implementations for customers have been accomplished by managing teams to design, modify, test, deploy, and maintain big corporate systems.

Team Lead/Manager
CGI
2001 – 2003 · 2 yrs
Toronto, Canada Area

Directed a group of twelve resources with an emphasis on Siebel administration, automation of existing processes, concurrent development strategies/methods, and resource management.

Partner
Coremotive
Sep 2000 – Apr 2002 · 1 yr 8 mos
Toronto, Canada Area

Successfully delivered an Internet based B2B market place system in 90 days.

Education

Project Management Institute
PMP Certification

Northwestern University – Kellogg School of Management
Master of Business Administration (M.B.A.)

University of Waterloo

Bachelor of Mathematics, Computer Science

Skills

• Business Requirements
• Business Strategy
• Product Management
• Business Intelligence
• IT Management
• Visio
• Functional Management
• Leadership
• Agile Methodologies
• Business Process Improvement
• Project Delivery
• Master Data Management
• Business Process
• Solution Architecture
• Agile Project Management
• Business Transformation

About

He has transitioned from strategy and operations consultant to sales executive. His teams create success by offering employees and customers with an appealing experience. The outcomes follow.

Experience

Vice President – Global ISV and BFSI
CDWT
2021 – Present
Toronto, Ontario, Canada

Senior Director, Sales (Commercial & Government)
CDWT – Full-time
Jan 2019 – Sep 2021 · 2 yrs 9 mos
Toronto, Canada Area

-Earned consecutively President’s Club
-Headed a North American remote sales organization of 150 senior managers, managers, sales reps, and sales trainees focusing on the commercial and government (Federal and Provincial) B2B market.
-Managed >$1B in profit and loss -Drove record double-digit expansion with no net new investment
-Reduced sales volume by 800 basis points.
-Improved customer NPS by 21%.
-Adopted Challenger Sales

Director, Strategy & Field Engagement
CDWT
2018 – 2019 · 1 yr

-Recipient of the President’s Club Award (CEO’s choice)
-Redesigned GTM strategy and commercial model with “predictable revenue” framework for SaaS.

Director, Strategy & Sales Enablement
Monitor Deloitte
2016 – 2018 · 2 yrs

-Established two teams from scratch: 1. Sales & Corporate Strategy and 2. Sales Enablement

Senior Leader, Sales Operations
Monitor Deloitte
2015 – 2016 · 1 yr

Manager, Strategy (On-deck for Senior Manager)
Monitor Deloitte
2011 – 2014 · 3 yrs

Focused on delivering top-line growth initiatives for Fortune 500 customers as an interim senior manager.

Senior Consultant, Strategy
Monitor Deloitte
2009 – 2011 · 2 yrs

Project Engineer
Hatch
2004 – 2007 · 3 yrs

Engineer
Hatch
2002 – 2004 · 2 yrs

Education

The University of Chicago Booth School of Business
Master of Business Administration

University of Waterloo
Honors Bachelor of Applied Science, Mechanical Engineering Co-op

Skills

• Consulting
• Market Research
• Market Analysis
• Go-to-market Strategy
• Customer Insight
• Business Development
• Market Entry
• Product Development
• Financial Modeling
• Business Strategy
• Corporate Development
• Project Management
• Segmentation
• Competitive Analysis
• Management
• Cross-functional Team Leadership
• Management Consulting
• Analytics

About

He is a marketing specialist with 22 years of experience in a variety of industries.
Core abilities:

Influencer marketing, partner / alliance marketing, ABM, digital marketing, brand creation, and strategic marketing are all examples of marketing strategies. Thought leadership, lead generation, and strategic sales enablement across the B2B, B2C, B2G, and B2B2C markets are all available.
Across businesses, he has designed and implemented marketing initiatives with provable ROIs.
At CDWT, he is in charge of worldwide marketing for digital services such as AI, Blockchain, D&A, Cybersecurity, SaaS, Metaverse, Consulting, and Partners such as Salesforce, Microsoft, SAP, and Oracle. This essentially consists of six levers: influencer relations, event amplification, content marketing, thought leadership, alliance marketing, and ABM.

Experience

Vice President, Global Head – Marketing
CDWT – Permanent Full-time
Sep 2022 – Present
Toronto, Ontario, Canada

Vice President of Territory, Commercial and Specialty sales
CDWT – Permanent Full-time
Sep 2021 – Sep 2022 · 1 yr 1 mo
Toronto, Ontario, Canada

• I am responsible for the profit and loss of the Territory, Commercial, and Specialty sales division for North America.
• I am honoured to head a group of 490 sales professionals that sell to SMB, mid-market/commercial, and Public (SLED) customers.
• My responsibilities include overseeing a group of around 420 Account Executives across the SMB, commercial, and public sectors, whose main responsibility is to release technology to assist our clients realise their business ambitions.
• In addition, I oversee a group of seventy Specialty salespeople that are entrusted with assisting our customers in evaluating the most complicated solutions within the IT environment and identifying solutions that meet their specific requirements.
• Our team is comprised of remote and field-based salespeople from around North America whose mission is to solve business challenges with technological solutions.

Vice President
CDWT – Full-time
Oct 2016 – Oct 2021 · 5 yrs 1 mo
Toronto, Canada Area

• CDWT assists businesses in achieving their business objectives. An effective IT strategy is driven by a thorough understanding of the customer’s objectives. We assist in developing, implementing, and managing the optimal IT strategy for each particular client.
• I am responsible for the profit and loss of the North American Territory Sales division.
• I am honoured to oversee 460 sales people that serve the SMB, mid-market, and Public (SLED) client groups. Our team is comprised of remote and field-based salespeople with a passion for resolving business challenges with technological solutions. They are located in five distinct regions of the continent.
• With a CAGR greater than or equal to 30% over many years, the division enjoys phenomenal productivity while exceeding all targets for “NPS” customer experience ratings.
• As a business grows, career options become available to all employees. I have a strong desire to establish a company whose primary objective is the professional development and success of its employees.

National Sales Director, Canada
Dell
Jan 2015 – Oct 2016 · 1 yr 10 mos
Toronto, Canada Area

• Direct the inside sales force servicing Dell’s direct clients and channel partners in Canada.
• A company with 220 Sales experts and 15 direct managers. Annual sales more than $1.5 billion
• Responsible for all consumer segments and verticals: “Commercial” (Small businesses, medium-sized businesses, and large institutions) and “Public” (Municipal, Provincial, Federal,)
• Accountable for several sales activities, including:
• Transactional, Relationship inside lead, Relationship Field Led, Online, Distribution, and Channel direct.
• A member of the organization’s Executive Leadership Team. Report to Dell Canada President.

Sales Director, UK Commercial Channel
Dell
Jun 2012 – Jan 2015 · 2 yrs 8 mos
Dublin, Ireland

Leading a team of 94 committed Sales professionals to drive the expansion of Dell’s end-to-end solutions in the United Kingdom through the channel partner network.
• Profit and loss owner for a $610Million yearly company.
• Lead team of internal sales teams to achieve year-over-year growth of 25% or more in a flat market.
• Manage teams in numerous locations/geographies.
• Exemplary motivator and people manager. My organization’s score has been in the “Tell Dell Champion” quadrant for numerous consecutive years.
• Teams are imbued with a customer-first culture, resulting in the greatest customer experience ratings in the whole UK market.

EMEA Small Business Marketing Director
Dell
Feb 2010 – Jun 2012 · 2 yrs 5 mos
County Dublin, Ireland

Leading a team of fifteen marketers charged with creating and executing IT solutions applicable to small company owners (1-20 workers) in thirteen European nations. Success is determined by adopting a complete marketing strategy that includes all 4Ps (product, price, promotion, and location) and is tailored to each nation, leveraging on its maturity and market dynamics. In addition to my day-to-day duties, I have served as the marketing site leader for more than 105 marketers operating in the Dublin site.

SMB Senior Marketing brand leader- UKI/BLX/Nordics
Dell
Aug 2007 – Feb 2010 · 2 yrs 7 mos
County Dublin, Ireland

I am now in charge of the marketing team for Dell’s Small and Medium Business (SMB) sector (1-500 employees). In my capacity, I oversee the price, promotional, product, and brand strategy for seven distinct markets depending on country (UKI, & Northern Europe). The position requires knowledge of transactional marketing (for small enterprises with one to ten workers) and relationship marketing (10-500). I create quarterly Go-To-Market strategies for my areas, with a strategic emphasis on boosting profitability via profit pool exploitation while concurrently expanding market share.

Key results:
• The aggregate annual income of regions increased by $120 million. Currently, my areas provide $960 million each year to the corporation. 70% of the EMEA
• Oversaw a team of twelve regional, product-specific brand managers who gained market share and profitability for six consecutive quarters. Received “top leader” award for fiscal year 2009.
• “Award for the best strategic initiative” 2008 – Awarded for analysing and executing a country-based go-to-market strategy that reversed the region’s negative track and led to a market growth gap.
• Increased market share in established UK markets while simultaneously boosting profit percentage via the use of novel pricing and market access methods.

EMEA BTB Senior brand leader
Dell
2006 – Aug 2007 · 1 yr 8 mos
County Dublin, Ireland

In this capacity, I oversee a team of brand managers throughout EMEA to drive the performance of Dell’s products with the highest margins (Software and peripherals and services). Through the development and implementation of creative pricing, promotional, and sales strategies, the team was able to entice clients into long-term relationships and eventually capitalise on these vast profit pools.
• Increased BTB margin dollar contribution from $35M/Q to $50M/Q
• Increased S&P’s proportion of overall acquisitions by 38% throughout tenure (from 11% to 18%)
• Ensured long-term client retention and growth by effectively pushing a longer-term service package.
• Managed connection with major partner (Microsoft, Symantec, etc.) in order to boost marketing communications budget by 25%.

Marcom ROI manager, EMEA HSB (Consumer and Small business)
Dell
Dec 2004 – 2006 · 1 yr 2 mos

Analyzed offline and online marketing expenditures to discover ways to optimize demand generating spending. Based on ROI (Return on Investment) calculations, optimum methods to creativity, price, promotional offers, and media expenditure were determined.
• Tripled the return on investment (ROI) of $145M annually spent on marketing communications.
• Oversaw $100M in media spending. Allocated effectively to the development of demand above and below the line.
• Developed and implemented techniques to assess the ROI of media vehicles, improving the allocation of marketing and communications expenditures.
• Developed and implemented a return-on-investment (ROI) methodology to determine whether it is more cost-effective to spend margin (price reduction) or marcom.
• Created and executed a quarterly planning procedure based on return on investment.

Account Executive
Enterprise CS
2000 – 2003 · 3 yrs

Developed a comprehensive advertising plan for a retail customer. Charged with ensuring process efficiency, managing finances, and serving as a liaison between the client and the agency for regional and national campaigns.

• Directed 65 regional initiatives aimed at establishing the brand in local communities.
• Employed in-depth understanding of the marketing mix to shape advertising strategy while assisting our client, Tim Hortons, in achieving their business goals and becoming the marketer of the year in 2002.
• Direct the development of an Internet-based advertising campaign that emphasises efficiency and effectiveness. Resulted in an anticipated $1.3 million cost savings for the customer and increased agency income.

Education

Lakefield college school

Dalhousie University
BCOMM
1994 – 1998
Activities and societies: Honour student,

Trinity College Dublin
MBA
2003 – 2004
Activities and societies: Honours student, Maintained a 3.45 GPA

Skills

• Channel
• E-commerce
• Pricing
• Lead Generation
• Segmentation
• Product Marketing
• Multi-channel Marketing
• CRM
• Sales Enablement
• Brand Management
• Marketing Communications
• Marketing Strategy
• Demand Generation
• Go-to-market Strategy
• Strategy

About

Experienced business development, sales, and channel leader known for developing and implementing business partner and channel sales strategies, as well as promising to produce additional income that can be repeated throughout the company. Excellent leadership, problem-solving, and team-building abilities. Ability to rapidly learn and offer value, as well as encourage and propel teams to surpass company objectives. A proven track record of managing revenue creation as well as resource management across numerous enterprises.
Specialties:
Channel Sales Management, Channel and End User Sales, Partner Strategy, Solution Selling,
Expertise in the Public Sector:
Markets include federal, state, and local government, education, and healthcare.

Experience

Assistant Vice President Channels & Alliances Asean
CDWT – Permanent – Full-time
Nov 2021 – Present . 1 yr 2 mos

Young Global Leader
CDWT – Permanent – Full-time
Oct 2018 – Nov 2021 · 3 yrs 2 mos
Raleigh-Durham, North Carolina Area

Vice President, Growth Initiatives and Chief of Staff to CEO
Cyber Infrastructure (CIS)
Jun 2015 – Oct 2018 · 3 yrs 5 mos
San Jose, CA

As a member of the Executive Leadership Team, Ruba was in charge of the company’s business strategy and planning, supplied
market intelligence to support Cisco’s investment and technology objectives, and informed the CEO’s agenda. During her three years
as Vice President of Growth Initiatives and Chief of Staff to the CEO at Cisco, Ruba collaborated with the whole senior leadership
team to design the company’s five-pillar plan that outlined its key goals. She brought to life key growth initiatives, such as a unified
approach to our competitive program, an elevated conversation on Cisco’s ML/AI position in our ecosystem, a simplified cross-
functional portfolio, a partnership with Google that launched Cisco Hybrid Platform for Google Cloud, and the incubation of the
Connected Car Business Unit. In support of Cisco’s own digital transformation and that of our customers and partners, Ruba
redesigned the company’s strategic business planning procedure across the whole portfolio. She has facilitated alignment among
Cisco executives and their roles via forums centered on innovation, leadership, and engagement on behalf of the CEO. And she has
guided the IT Governors agenda of the World Economic Forum to emphasize reskilling and job creation by the world’s biggest IT
corporations.

Principal
Boston Consulting Group (BCG)
Jun 2012 – Jun 2015 · 3 yrs 1 mo
San Francisco Bay Area

Expertise in top-tier strategy consulting as a valued counsel to global company executives. Expertise in enterprise and consumer
technology company strategy transformation, portfolio and organization rationalization, execution excellence, post-merger integration,
and growth strategies. Ability to construct, lead, cultivate, and facilitate cross-functional teams; drive and manage organizational
change during corporate reinvention and turnaround scenarios; and collaborate with C-suite executives.

Leadership: Core member of BCG’s Technology, Media & Telecom and People & Organization Practice Areas; Recruiting Director
for San Francisco Staff; and San Francisco Women’s Initiative Lead.

Project Leader
Boston Consulting Group (BCG)
Sep 2010 – May 2012 · 1 yr 9 mos
San Francisco Bay Area

• Due Diligence: Multiple cases of rapid due diligence, including: advising the Presidential Task Force on the Auto Industry (US
Treasury) on Chrysler and Fiat R&D plans, value, and synergies; advising a global med tech company on a $500 million-plus
transformational business opportunity and the corresponding GTM and channel strategy.

• IT Security SW & HW GTM Strategy: Led US & Asia-based teams in the formulation of IT security GTM strategy for a worldwide
electronics manufacturer, including competitive benchmarking and reaction, customer insights, market landscape and growth, and
risk assessment.

• Production Methodology and Lean Operations: Numerous cases of cost restructuring and lean manufacturing optimization, such as:
>$300M restructuring of global lighting business, portfolio strategy, optimal infrastructure, and emerging market plan, LCC sourcing;
Lean manufacturing for modular construction company in real estate downturn; Inventory management system for global pharma.

Consultant
Boston Consulting Group (BCG)
Sep 2008 – Aug 2010 · 2 yrs
See above

Graduate Researcher and Intel PhD Fellow
University of Michigan
Sep 2001 – Aug 2008 · 7 yrs
NSF ERC for Wireless Integrated MicroSystems at the University of Michigan

Developed an energy scavenging microsystem powered by evaporation-driven flow, incorporating charge-pump circuitry, storage, and MEMS device; Energy conversion and analogue circuit design, micro- and nano-electromechanical systems, microfluidics, manufacturing, process development, and theoretical modelling of fluid-structure interaction are among the areas of expertise possessed by this individual.

Education

University of Michigan
Ph.D., Electrical Engineering

2003 – 2008

University of Michigan College of Engineering
Master of Science (M.Sc.), Electrical Engineering
2001 – 2003

University of North Carolina at Charlotte
Bachelor of Science (B.Sc.), Computer Engineering
1998 – 2001

Independence High School

Skills

• E-commerce
• Business Process Mapping
• Business Analysis
• Business Process Re-engineering
• Vendor Management
• Process Improvement
• Six Sigma
• Management
• Change Management
• Strategy
• Leadership
• Team Leadership
• Project Management
• Business Development
• Integration

About

He is an emerging leader who combines a collaborative approach with data-driven intelligence. His expertise include the management of numerous development teams of up to 30 individuals, Agile transformation, quick yet sustainable expansion of R&D, and project management.

Experience

Global Head, Digital Transformation Services
CDWT – Permanent Full-time
Jan 2022 – Present
Toronto, Ontario, Canada

• Direct the Digital Acceleration (DA) delivery arm at CDWT. DA includes Cloud Transformation, Application Development, Data Intelligence, and Security.
• Constructed from infancy through maturity, different delivery pods serve the span of our product line.
• Guided technical and human resource leaders in their quest of excellence as a mentor.

Head of Cloud Transformation
CDWT
Dec 2019 – Jan 2022 • 2 yrs 2 mos
Toronto, Ontario, Canada

Director, DevOps & Cloud Operations
NexJ Systems
Feb 2019 – Nov 2019 • 10 mos
Toronto, Ontario, Canada

• Led the introduction of NexJ’s first SaaS and Hybrid/Private Cloud solution in June 2019 and its general availability in September 2019.
• Consolidated DevOps, Ops, and Performance into a single department, therefore enhancing morale and team cohesiveness.
• Designed the SecOps and strategy for SaaS platforms on Google Cloud and IBM Cloud, including SOP and client data access.
• Aligned continuous delivery (CD) model with Codefresh under the Beta programme, with Bitbucket Pipelines migration planned.
• Established relationships with IBM for a Cloud & Managed Services collaboration strategy.

Software Development Manager
Aptean
Apr 2017 – Feb 2019 • 1 yr 11 mos
Mississauga, Ontario, Canada

• Grew the R&D Dept from 15 (two teams) to 30 (six teams), adding QA, Scrum Master, Team Leads, and an architect. Local employees are also located across Canada and the United States.
• Oversaw the Product Development (Platform), 3x Custom Dev (Enterprise, PreLive, and PostLive), and Upgrade teams.
• Construct, teach, and supervise a QA team of four analysts integrated inside Custom Dev teams.
• Offer mentoring, coaching, professional development, and process enhancements.
• Manage capacity planning, projections, and resource use.
• Expertise in Agile, Scrum, Kanban, DevOps, Global Operations, and Enterprise software.

DevOps Tech Lead & Release Management
SAP
Aug 2015 – Mar 2017 • 1 yr 8 mos
Toronto, Ontario, Canada

• Technical Lead for DevOps, coaching team members in the areas of Canada (Toronto) and China.
• Project Manager in charge of Third Party Libraries, Open Source, and HP Fortify for the SAP Insurance programme. Coordinate and communicate with Program Leads/Directors at regional headquarters with the Program Manager.
• Supervise internal virtual cloud infrastructures (SAP Monsoon, based on an AWS derivative), including more than five Development Landscapes throughout the datacenter regions of North America, Europe, and China.
• Scrum Master for DevOps, Automation, and Performance, facilitating Sprint planning, reviews, and retrospectives, and grooming Backlog items with the Product Owner.
• Moved bespoke DevOps tools, automation, and performance from Subversion to GitHub Enterprise.
• Utilized New Relic to implement powerful server monitoring and analytics.
• Expertise in Agile, Release Management (developer team and lifecycle process), build systems (Jenkins, Nexus, Sonar), and competitive technologies (Amazon Web Services). Facilitated Agile workshop sessions for Scrum Masters.

Senior DevOps Analyst
PointClickCare
Aug 2014 – Jul 2015 • 1 yr
Mississauga, Canada Area

• Serve as the lead for Tool creation, migration, and upgrade.
• Provisioning of analytic environments (Business Intelligence) with Chef.
• Plan, plan, and execute the move from Windows-based programmes to Linux-based applications.
• Management of Subversion, Git/Stash repositories in addition to software tools (JIRA, Confluence, Fisheye, Crucible, Sonar, Jenkins, Artifactory, Amazon Web Services).
• Supervise internal virtual and external cloud environments (200+) on AWS in addition to providing technical guidance for the acquisition of hardware and software.

Senior Developer / Build Manager
Travelers
May 2012 – Aug 2014 • 2 yrs 4 mos
Toronto, Canada Area

• Led the in-depth integration of Jenkins with PTC/MKS Integrity 2010 source control, requiring study and collaboration with the Infrastructure team and suppliers.
• Plan, plan, and execute the switch from Ant to Maven for builds.
• Plan, plan, and facilitate a combined Kanban training session and team-building activity.
• Acted as Technical Lead de facto for the Policy Admin Build team.
• Manage and plan the implementation of the Build, Release, and Environment Management strategy, including cross-stream merges/promotions, for six work streams (5x Project/R&D and 1x Production Support), managing thirty or more environments.
• Plan and coordinate with project managers and team leaders about the roadmap, timeline, and milestones, including major project interdependencies and phasing transitions for different project streams.
• Coordinate all stages of testing (unit, integration, regression, system, and user acceptability) to ensure production readiness.
• Facilitate the planning, organization, and management of the TDPS Build team.
• Led The Dominion Policy System (TDPS) production promotion efforts and formulated release and rollback/recovery strategies. Involves multi-team, multi-tiered application marketing with other Canadian product lines.
• Plan, develop, and execute the modernization of the build system, including retrofitting build scripts and updating build tools/libraries in preparation for the transition from MKS Integrity 2007 to 2010 source control. Planned the migration of Travelers Canada to Subversion.
• Led, designed, and deployed Jenkins as the first automated build and release manager for TDPS. Database and middle tier EAR releases are automatically delivered with a complete cycle of notice, environment shutdown/startup, recovery flashback generation, and full system deployment.
• Train and advise junior employees on technical challenges to enhance their competency and skill levels; Subject matter expert in Jenkins, Subversion, Agile/Scrum, JIRA, and Sonar.

DevOps Engineer / Build Master
Instaclick
Sep 2011 – May 2012 • 9 mos
Toronto, Canada Area

• Administering source code management for all branches and projects, often up to 19 branches concurrently.
• Developed an Application Server Role Identifier Tool that transforms modifications to code modules into server deployments. Enhanced the process of generating release notes using the aforementioned software.
• The internal Subversion tool has been upgraded with extra features for handling project management, updates, and removals.
• Directed and constructed a system for continuous integration using Jenkins, Sonar, and PHP code quality enhancements.
• Led the successful transfer and update of JIRA/GreenHopper. led more process modifications for JIRA to include Agile approach (Scrum and Kanban workflows).
• Facilitating the implementation of Scrum and its practices. Consultative and coaching role with Team Leads for team development, sprint planning, and retrospectives. Operations has used Kanban to handle developer environment change management.
• Facilitating and advising Team Leads and Project Managers on project changes and their effect throughout production pushes.
• Prototyped and planned the transfer of small-scale Mercurial and Git source control systems.

Software Developer / DevOps Analyst
Camilion Solutions
Mar 2010 – Sep 2011 • 1 yr 7 mos
Markham, Ontario

• Responsible for acting as the actual build manager for ProductAuthority and Authority Suite. LifeCycle Manager teams in continuous, golden master, and quality assurance build production.
• Incorporated Hudson, Subversion, and Sonar for daily study of complexity and technical debt to implement code quality assurance. The results were presented to the senior architect and development manager. Implemented processes and audits currently in use.
• Developed a web-based dashboard application that authenticates users, gets database, application, and build information from various servers (capable of 100+), and analyses the instance’s status and versioning.
• Implementing Microsoft SQL Server functionality and developing Oracle and DB2 database resource layers.
• Initiated code reviews and conversations in accordance with Agile and Scrum development processes.
• On Sharepoint and wikis, new environment and workspace configuration procedures were recorded.

Java Developer
IBM Canada Ltd.
May 2007 – Aug 2008 • 1 yr 4 mos
Markham, Ontario

• Implemented approximately 150 Tivoli Provisioning Manager (TPM) additions, improvements, and bug fixes as part of the Professional Experience Year (PEY) programme.
• Designed and built the computer programme and Graphical User Interface (GUI) for the new TPM 7.1 pre-production candidate. There are General, Software, Hardware, and Device Operations tabs for responsibilities.
• Coordinated with senior engineers and architects to overcome porting concerns while transitioning from the Apache Struts framework to the IBM Maximo framework. Participation in both Waterfall and Scrum / Agile development methodologies.
• Designed, programmed, and tested WebReplay scenarios for Internet Explorer and Mozilla Firefox. Used as an instructional and introductory resource for TPM functions. Includes support for medium-duty macro applications.
• Coordinated meetings, code discussions, and reviews in-person and through teleconference with other engineers.

Junior Application Developer
University of Toronto
Jun 2006 – Aug 2006 • 3 mos
Mississauga, Ontario

• Planned and built a conference booking/inventory system using wireframes and a database as part of a team. Authored documentation detailing the booking/inventory system’s objectives, design, issues, and development. Utilized Apache Turbine as the base framework.
• Conducted research on feasible toolkits, including Dojo Toolkit and Google Web Toolkit, for integrating the internet and Blackboard domains. Options and future development suggestions were presented to the principal developer.
• Developed and translated customer needs for an electronic survey from the University of Toronto into a verifiable solution.
• Utilizing PHP, JSP, and AJAX, implemented, updated, and altered additions and repairs to the university’s website.

Project Coordinator
Singapore Armed Forces
Sep 2003 – Jun 2004 • 10 mos

• Acted as an assistant and was accountable for the spread of Knowledge Management (KM).
• Developed an inventory system and training materials for those new to knowledge management.
• Led the KM project and supervised its oversight by planning and directing recruiting and marketing efforts.
• Attained the rank of Corporal upon completion of required military service.

Logistics Specialist
Singapore Armed Forces
Dec 2001 – Aug 2003 • 1 yr 9 mos

• Oversaw orders and accounts with expected annual operational expenses of $3.8 million CAD.
• The local inventory system has been modernised and digitised, resulting in a 300 percent increase in processing speeds, a simplification of the logistical process, and an increase in report accuracy and accessibility.
• Initiated and carried out a training programme for new hires, therefore accelerating employee transfer and adaptation.
• Prepared yearly budget reports with a comprehensive breakdown analysis that was well-organized.

Education

Cornell University
Certificate, High-Performance Leadership
2017 – 2017

As one grows more receptive to behavioural cues, this approach increases one’s credibility as a leader and confidence in one’s own leadership style

University of Toronto
Bachelor’s Degree, Computer Science, Economics, Political Science
2004 – 2009

Golden Key International Honor Society, Association for Computing Machinery are activities and societies. Golden Key International Honor Society, Association for Computing Machinery are activities and societies.

2005-2007 Captain, St George Rovers and Sommerset Strikers soccer teams.

Skills

• Team Motivation
• Team Leadership
• Software Development
• Strategy
• Agile Project Management
• Continuous Integration
• Release Management
• Web Development
• Database Design
• Web Services
• Software Design
• Automation
• Integration
• Testing
• Business Process Improvement

About

As a leader, she strives to use her experience, education, and knowledge of technology and people to help her team improve our customers' businesses. She brings a unique perspective to the issue of "Helping Clients Succeed" as a previous executive of numerous technology service organisations. Having expertise in both sales and delivery.

Experience

Board Member – Country Manager & Vice President
CDWT – Permanent Full-time
Aug 2021 – Present

Vice President, Innovation
CDWT [Full-time]
Oct 2019 – Aug 2021 · 1 yr 11 mos

As Innovation Vice President, I drive the formulation, implementation, and acceptance of our technology services strategy in accordance with industry trends, client demands, and CDWT’s strategic goals. I bring the CDWT strategy to life by articulating a vision for the technologies we deliver to customers, leading the development of the services required to assist customers in adopting the most secure Hybrid IT and End User Productivity solutions, and evangelizing within CDWT, technology partners, and customer communities.

Senior Director, Innovation
CDWT [Full-time]
Aug 2018 – Oct 2019 · 1 yr 3 mos
Toronto, Ontario

In my position, I offer the strategic direction and leadership for all CDWT Technology Practices, as well as drive the development, implementation, and acceptance of the services strategy. My team’s mission is to develop highly distinctive, customer-centric service capabilities and offerings that are effectively embraced by our sales teams and clients. However, the team meets this objective:

* Standardization that goes beyond documentation to highly automated prescriptive frameworks with an emphasis on generating more predictable results for customers and enhancing productivity.
* Implement a talent strategy for service delivery geared at achieving scalability, velocity, and high employee satisfaction.
* Leverage our experience and important vendor contacts to assist create our approach.

Director Microsoft Practice
CDWT [Full-time]
Jul 2015 – Aug 2018 · 3 yrs 2 mos
Toronto, Canada Area

Leading the Microsoft Practice for CDWT across North America as we aspire to become North America’s leading Microsoft Cloud Service Provider (Azure and Office365). The practice’s mission is to:

1.Own the strategy for identifying and developing offerings in high-growth technologies for which customers need the greatest assistance with implementation, adoption, and management.
2.Enable our sales, presales, and service delivery teams to perform throughout our service portfolio.
3.Enable the technical community to promote participation, alignment, and cooperation with all of our technical resources.
4.Drive Field Excellence by promoting and adopting industry standards and best practises.

Senior Manager, Solutions and Services
Collaborative Solutions, LLC
Jun 2013 – Jul 2015 · 2 yrs 2 mos
Toronto, Canada Area

Leading the Solutions and Services team (pre-sales and delivery) in the Central Region that focuses on Microsoft technologies. We provide Office365, Azure, Lync, and System Center solutions to a variety of businesses, including Retail, Banking, K-12 school boards, and Health.

Country Manager, Canada
Ninety Five 5 / FranklinCovey
Dec 2010 – May 2013 · 2 yrs 6 mos
Toronto, Canada Area

Helping major technology firms embrace the “Helping Clients Succeed” sales technique via sales consultancy and coaching. Collaboration with sales executives, sales experts, and on-site engineers in Canada, the United States, Denmark, and the United Kingdom resulted in greater deal sizes, faster sales cycles, and increased client satisfaction.

Vice President, Business Intelligence Solutions
Agora Consulting Partners
Apr 2008 – Nov 2010 · 2 yrs 8 mos

Responsible for sales and delivery of Business Intelligence (BI) professional services.

Vice President
Bell Managed Information Solutions
Jul 2006 – Mar 2008 · 1 yr 9 mos

Interacted with the Bell Enterprise Sales Channel and Bell Enterprise Marketing to identify service offerings and integrate them into the Marketing and Sales process. Recruiting and retaining skilled software development services personnel for the subsidiary. Principal player in the M Systems purchase process. Managed transfer from M Systems to Bell Canada with a loss of less than 5 percent of resources and no effect on clients.

VP, Software Development
M Systems Group
Mar 2002 – Jun 2006 · 4 yrs 4 mos

Developed and expanded M’s Software Development business line. In charge of resource management, client development, and business strategy. Contributed to the completion of significant client projects.

Chief E-commerce Architect
Sage Information Consultants
Jan 1998 – Feb 2002 · 4 yrs 2 mos

In charge of the sales and delivery of e-commerce initiatives. Collaboration on bids and customer presentations with the Sales team. Participated in several aspects of project delivery at Sage, including project management, architecture, and programming.

Education

The Wharton School
Strategic Persuasion Workshop: The Art and Science of Selling Ideas
2015 – 2015

University of Toronto
MSc, Computer Science
1993 – 1995
Specialized in Human-Computer Interaction. Studied under Marilyn Mantei and Bill Buxton.

University of Waterloo
BASc, Systems Design Engineering
1988 – 1993

Skills

• Professional Services
• Enterprise Software
• Business Intelligence
• Business Strategy
• Strategy
• CRM
• Cloud Computing
• Management
• Sales Management
• Solution Selling
• IT Strategy
• Leadership

About

As a leader, she seek to leverage her experience, education, and understanding of technology and people to assist her team in improving the business of our clients. As a former leader of various technology service businesses, she offer a unique viewpoint to the topic of "Helping Clients Succeed." Having both sales and delivery experience.

Experience

Country Manager
CDWT – Permanent Full-time
Aug 2021 – Present

Vice President, Innovation
CDWT – Full-time
Oct 2019 – Aug 2021 · 1 yr 11 mos

As Innovation Vice President, I drive the formulation, implementation, and acceptance of our technology services strategy in accordance with industry trends, client demands, and CDWT’s strategic goals. I bring the CDWT strategy to life by articulating a vision for the technologies we deliver to customers, leading the development of the services required to assist customers in adopting the most secure Hybrid IT and End User Productivity solutions, and evangelizing within CDWT, technology partners, and customer communities.

Senior Director, Innovation
CDWT – Full-time
Aug 2018 – Oct 2019 · 1 yr 3 mos
Toronto, Ontario

In my position, I offer the strategic direction and leadership for all CDWT Technology Practices, as well as drive the development, implementation, and acceptance of the services strategy. My team’s mission is to develop highly distinctive, customer-centric service capabilities and offerings that are effectively embraced by our sales teams and clients. However, the team meets this objective:

* Standardization that goes beyond documentation to highly automated prescriptive frameworks with an emphasis on generating more predictable results for customers and enhancing productivity.
* Implement a talent strategy for service delivery geared at achieving scalability, velocity, and high employee satisfaction.
* Leverage our experience and important vendor contacts to assist create our approach.

Director Microsoft Practice
eSolutions
Jul 2015 – Aug 2018 · 3 yrs 2 mos
Toronto, Canada Area

Leading the Microsoft Practice for eSolutions across North America as we aspire to become North America’s leading Microsoft Cloud Service Provider (Azure and Office365). The practice’s mission is to:

1. Own the strategy for identifying and developing offerings in high-growth technologies for which customers need the greatest assistance with implementation, adoption, and management.
2.Enable our sales, presales, and service delivery teams to perform throughout our service portfolio.
3. Enable the technical community to promote participation, alignment, and cooperation with all of our technical resources.
4.Drive Field Excellence by promoting and adopting industry standards and best practises.

Senior Manager, Solutions and Services
eSolutions
Jun 2013 – Jul 2015 · 2 yrs 2 mos
Toronto, Canada Area

Leading the Solutions and Services team (pre-sales and delivery) in the Central Region that focuses on Microsoft technologies. We provide Office365, Azure, Lync, and System Center solutions to a variety of businesses, including Retail, Banking, K-12 school boards, and Health.

Country Manager, Canada
Ninety Five 5 LLC
Dec 2010 – May 2013 · 2 yrs 6 mos
Toronto, Canada Area

Helping major technology firms embrace the “Helping Clients Succeed” sales technique via sales consultancy and coaching. Collaboration with sales executives, sales experts, and on-site engineers in Canada, the United States, Denmark, and the United Kingdom resulted in greater deal sizes, faster sales cycles, and increased client satisfaction.

Vice President, Business Intelligence Solutions
Agora Consulting Partners
Apr 2008 – Nov 2010 · 2 yrs 8 mos

Responsible for sales and delivery of Business Intelligence (BI) professional services.

Vice President
Bell Managed Information Solutions
Jul 2006 – Mar 2008 · 1 yr 9 mos

Interacted with the Bell Enterprise Sales Channel and Bell Enterprise Marketing to identify service offerings and integrate them into the Marketing and Sales process. Recruiting and retaining skilled software development services personnel for the subsidiary. Principal player in the M Systems purchase process. Managed transfer from M Systems to Bell Canada with a loss of less than 5 percent of resources and no effect on clients.

VP, Software Development
M Systems Group
Mar 2002 – Jun 2006 · 4 yrs 4 mos

Developed and expanded M’s Software Development business line. In charge of resource management, client development, and business strategy. Contributed to the completion of significant client projects.

Chief Ecommerce Architect
Sage Information Consultants
Jan 1998 – Feb 2002 · 4 yrs 2 mos

In charge of the sales and delivery of e-commerce initiatives. Collaboration on bids and customer presentations with the Sales team. Participated in several aspects of project delivery at Sage, including project management, architecture, and programming.

Education

The Wharton School
Strategic Persuasion Workshop: The Art and Science of Selling Ideas
2015 – 2015

University of Toronto
MSc, Computer Science
1993 – 1995

Specialized in Human-Computer Interaction. Studied under Marilyn Mantei and Bill Buxton.

University of Waterloo
BASc, Systems Design Engineering
1988 – 1993

Skills

• Professional Services
• Enterprise Software
• Business Intelligence
• Business Strategy
• Strategy
• CRM
• Cloud Computing
• Management
• Sales Management
• Solution Selling
• IT Strategy
• Leadership

About

Twenty or more years of expertise in solution sales, business development, and pre-sales technical engineering. As a sales tool, business/technology optimization is emphasised. Specialize in hardware, software, and consulting services to increase the productivity of Hybrid.

Experience

Regional Director MEA
CDWT – Permanent – Full-time
Jul 2021 – Present · 1 yr 4 mos
Toronto, Canada Area

Director of Business Development – Private Cloud & Data Modernization
CDWT
Jul 2015 – Jul 2021 · 6 yrs 1 mo
Toronto, Canada Area

• Chief Executive Officer & Director, Private Cloud & Data Modernization
• Strategy leader for two business divisions with a P&L impact of $350M+ overall
• Responsibilities in Business Development for Hybrid Cloud, Data Management, and Data Intelligence/Analytics
• Pre-sales and services duties centred on an insights-driven strategy to resolving the financial, business, and technological goals of the client.
• Responsibility for category marketing efforts
• Sponsoring executive for strategic vendor connections
• Member of the Netapp Partner Advisory Council from 2016 to 2021
• Member of the Veritas Partner Advisory Council from 2017 to 2019
• Member of the Veeam Partner Advisory Council from 2017 to 2021
• Member of the IBM Partner Advisory Council from 2018 to 2021
• Member of the DellEMC Partner Advisory Council in 2020
• Member of the Cohesity Partner Advisory Council for 2020 and 2021

Director of Storage Strategy – North America
Dell
Dec 2010 – Jul 2015 · 4 yrs 8 mos
Monument, CO

Responsible for the overall profitability of the storage portfolio for Dell in North America

• Management of Dell’s $1 billion North American storage division.
• Liaison between engineering, marketing, corporate leadership, training, and sales.
• Manager of Product Lifecycle Managers and Product Business Managers to ensure operations and strategy are aligned with market trends.
• As an executive sponsor, establish strategic programmes, account plays, promotions, and spiffs to promote acquisition growth, energise current client bases, and cultivate channel partners.
• Provide direction for sales teams to connect our portfolio with the important application workloads of customers.
Senior Storage Engineer
Concentrate on production Storage Optimization (Automated Storage Tiering, Storage Virtualization) and Data Protection solutions.
(Backup, Continuity of Business/Disaster Recovery) Strategic connection building and sales campaign management for Large Institutions.
Accounts for (Enterprise, Healthcare, State/Local Government, K-12, and Higher Education). Included roles were storage Account
Executive training, pre-sales evaluations, solution designs, post-sales installation and optimization reviews.
• Awarded “Best Storage Engineer” for 2011’s First Half
– ending at 111% throughout the three regions for which I was personally responsible (23 states)
– Converted 34 legacy EMC clients to Dell Intellectual Property with success in 2011
• “Top Storage Engineer” for 2011 with a “Best” performance evaluation grade
• “Top Storage Engineer” for 2013 with a “Best” performance evaluation grade
• Named “Best Storage Engineer” for the first half of 2014
• “Entrepreneurial Spirit” award for creating Dell’s Capacity on Demand Program
• Original Dell Storage Engineer Council member
• Serve as the area leader for Business Continuity/Disaster Recovery planning through application rationalisation planning

Sr. Account Manager
EMC Corp
Mar 2008 – Nov 2010 · 2 yrs 9 mos

Principal sales manager for major strategic clients in the burgeoning Enterprise area. Responsible for fostering strategic ties between EMC and key C-level executives. Developed optimum information management solutions for business initiatives based on a thorough comprehension of the client’s business objectives and strategy.

• Successfully rebuilt a partner channel company, resulting in a 250% increase in revenue in less than one year.
• In charge of the whole EMC portfolio, which includes Intelligent Storage, Backup Recovery & Archive, Business Continuity, Resource Management, Security, Virtualization Software as a Service (SaaS), Consulting Services, and Content Management.
• Justify the enterprise by demonstrating performance and financial returns (TCO, ROI).
• Increased revenue by creating best practises for Pipeline Development and gaining value via financial analysis.

Account Manager
Hewlett-Packard
Apr 2002 – Mar 2008 · 6 yrs

Commercial Account Executive
Led Field Sales and Channel teams over a six-state area for Commercial, State/Local Education, and Emerging Enterprise customers. Rebuilt broken executive client connections, enhanced specialised integration, and optimised territory-wide reseller partner procedures.
• Stimulated channel partner (VAR) development by developing and directing marketing assault campaigns
• Within six months, increased sales in the Colorado area from 89% to 176%, and in 2007 achieved 112% of a $75M annual quota.
• Storage solutions attained 217 percent of their quota in 2005
• Hewlett Packard: “Top Achiever Mid-Market Sales” 2007

Small/Medium Business Account Manager
Prospecting, inside sales, cold calls, and existing client ties were used to expand company. Responsible for establishing Channel partnerships with key resellers. New employee development via coaching, feedback, and process management.
• Exceeded targets in every sales roles held, including increasing revenue by 1,000% in 18 months in the St. Louis Territory and achieving 159% of quota for 2003 to place in the top two percent of the division.
• Hewlett Packard: “Most Valuable Player in SMB Outbound Sales,” 2003
• Hewlett Packard was the 2004 winner of the “Dell Attack” campaign for switching the most Dell accounts to HP accounts among 500+ workers.

Sales Representative
Dell
Jul 2001 – Apr 2002 · 10 mos

Sales Representative, Business Solutions Division Inbound and Outbound Sales for Small- to Medium-Sized Businesses (SMB). Sales of hardware, peripherals, services, and software consistently surpassed quotas.
• Team Leader – Maximized the team’s KPIs and profit margin via mentoring and coaching
• Top Division Sales Representative for the month of November 2001, and three top-five finishes throughout my stay

Team Manager
Sykes
Jun 1998 – Sep 2000 · 2 yrs 4 mos

Senior Team Manager, Sykes Enterprises, Inc., Greeley, CO, Prodigy DSL
Developed, trained, and oversaw the technical support staff for Prodigy’s DSL division installation. Teams of 25 or more technicians have been transformed to surpass corporate KPIs and utilisation.
• Sykes Enterprises was awarded the “Circle of Excellence” for changing the center’s lowest-performing team into the highest-performing team within two months.

-Lead Quality Assurance
-Observed and instructed customer service agents to achieve the highest quality for consumers. Testing and reconfiguration of firm support tools’ performance. Instruction for new staff.

Technical Assistance
Required to diagnose and resolve customer problems while fulfilling performance objectives.
• Team Leader – coaching and mentoring 20 representatives under the supervision of a direct supervisor

Education

University of Notre Dame – Mendoza College of Business
MBA, Executive Leadership
2005 – 2007

Colorado Technical University
MBA, Technology Management
2004 – 2005

University of Northern Colorado
BA, Communication
1995 – 2000
Activities and societies: Sigma Pi Fraternity

Skills

• Storage Area Networks
• Sales Enablement
• Account Management
• Storage Solutions
• Salesforce.com
• SAN
• VMware
• Professional Services
• Direct Sales
• Storage Virtualization
• Channel Partners
• Cloud Computing
• Pre-sales
• Virtualization
• Solution Selling
• Enterprise Software
• Data Center

About

Over two decades of expertise in progressively senior sales leadership positions for information technology (IT) hardware, software, and service solutions for corporate and government organisations.
• Communication – Capable of effectively explaining concepts; Self-assured in front of an audience
• Management - Inspires others by converting vision into objectives, so compelling others to accomplish those goals.
• Client-Focused – Establishes good working connections with clients and partners via a solution-oriented approach.
• Technological – Hands-on expertise with a variety of technologies; Comfortable in a technical environment
• Recruitment - Demonstrated ability to recruit skilled and talented employees at all organizational levels
As a leading provider of technology solutions and services in North America, CDWT combines the efficiency and dependability of a national IT supplier with the personal touch and technical know-how of a local solutions provider. CDWT's entire approach to technology includes solution design, implementation, and asset management services, in addition to access to one of North America's most extensive and cost-effective technology distribution networks. CDWT oversees the technological requirements of tens of thousands of business and public sector organisations throughout the United States and Canada.

Experience

Senior Director of Sales – TSDS
CDWT -Permanent Full-time
Jan 2022 – Present • 10 mos
Toronto, Ontario, Canada

Bring on 2022!
New title, new teams to lead, but we’ll continue to deliver exceptional results! #TSD

Director of Sales – TSD
CDWT
Jul 2016 – Jan 2022 • 5 yrs 7 mos
Toronto, Canada Area

Exciting times for sure as TSD grows !

Territory Sales Manager – Province of Quebec and Ottawa
CDWT
Nov 2014 – Jul 2016 • 1 yr 9 mos
Montreal, Canada Area

TSD Top Team Balanced Scorecard – North America Teams.
President’s Club Winner – North American Managers.

National Director of Sales
Insight
Jul 2010 – Apr 2013 • 2 yrs 10 mos

• Led the Phoenix-based inside sales team that sold to small businesses in the U.S. (less than 100 users). Responsibility included sales of $100 million over numerous product lines. Managed all team KPIs and sales predictions while collaborating with Marketing on demand generation initiatives.
• Led the Business Development team for the U.S. and Canada and was responsible for managing partner partnerships (HP, Cisco, Microsoft). Specific responsibilities included the scheduling of partner-specific training, the onboarding of new partner personnel, the assessment of objectives, and the general management of relationships.
• Managed the recruiting and training of all new personnel for the inside sales business units in North America. Responsibilities included the execution of the college recruitment strategy and the monitoring of class advancement and attrition. In 2011, 120 new account executives were onboarded after “Generation Y” was effectively taught using a staggered training technique.

Sales Director
Insight
Jun 2007 – Apr 2010 • 2 yrs 11 mos
Montreal, Canada Area

Responsible for $75,000,000 in sales across numerous product lines in the United States, including hardware, software, services, and delivery solutions.
Sixty inside sales account executives, twelve field TSRs, five inside sales managers, and two sales training managers compose the team.

Sr Sales Manager
Insight
Jun 2003 – Jun 2007 • 4 yrs 1 mo
Montreal

• Supervised a sales division consisting of over 70 Small/Medium Business (SMB) account executives and managers with an estimated $80 million annual sales budget. Responsible for ensuring business policy compliance and executing critical projects.

Sales Manager
Insight
Mar 2000 – Jun 2003 • 3 yrs 4 mos
Montreal, Canada Area

• Supervised a group of 25 Account Executives selling to the Small/Medium Business (SMB) sector in the United States. Responsibilities included conducting territory management workshops, mentoring sales calls, and identifying development possibilities.

Account Executive
Insight
Jun 1999 – Mar 2000 • 10 mos
Montreal, Canada Area

• Developed an account base of 175 companies in the U.S. market offering computer products by telephone. Major responsibilities included continuously prospecting for new accounts, product research, developing quotations, and follow ups.

Sales Representative
LOB
Aug 1998 – Jun 1999 • 11 mos

• Established a clientele in the Montreal area for the sale of computer gear, software, and services. Insurance companies, law firms, and the Canadian Department of Corrections were among the clientele.

Network Administrator
LOB – Contract
Aug 1996 – Aug 1998 • 2 yrs 1 mo

• Two-year contract serving all users at Alcan Aluminium’s global headquarters. Desk-side assistance, server setup, and ADMAC administration.

Technical Support Specialist
LOB – Contract
Feb 1993 – Jun 1996 • 3 yrs 5 mos
Montreal, Canada Area

• A computer technician who designs white-box solutions for end-users. The construction and configuration of network infrastructure for organisations in Montreal. Responsible for arranging daily product purchases and handling the RMA process with suppliers.

Education

Concordia University
1988 – 1990

CEGEP – John Abbott College
DEC, Mathematics and Computer Science
1985 – 1988

Macdonald High School
High School Diploma, Computer Science
1980 – 1985

Skills

• Sales Management
• Cloud Computing
• Enterprise Software
• Data Center
• Resellers
• Account Management
• Managed Services
• Leadership
• Sales
• Business Development
• Strategy
• Selling
• Management

About

SAP SD (Sales and Distribution) and EWM functional consultant/Systems Analyst with extensive experience in:
• Complete SAP implementations
• Gathering and Analyzing Requirements
• Analysis of FIT/GAP
• Functional and Solution Design
• Personalization/Configuration
• Testing, training, post-implementation support, and problem resolution

Experience

Sr. SAP Recruiter BASIS, S/4HANA, PI/PO/CPI, MDM/MDG, ABAP, Fiori/UI5
CDWT • Full-time
Jun 2022 – Present • 5 mos
Toronto, Ontario, Canada

Sr. Talent Acquisition Partner – SAP
CDWT • Contract
Nov 2021 – Jun 2022 • 8 mos
Toronto, Ontario, Canada

Professional Recruiter – SAP, Logistics, Supply Chain, Warehousing
CDWT • Full-time
Jun 2021 – Nov 2021 • 6 mos
Toronto, Ontario, Canada

Sr. SAP Recruiter – Corporate Talent Acquisition
HCL Technologies • Full-time
Aug 2017 – Jun 2021 • 3 yrs 11 mos
Atlanta, Georgia, United States

Sr. Technical Recruiter
ACS Solutions • Full-time
Dec 2016 – Aug 2017 • 9 mos
Atlanta, Georgia, United States

SAP Sourcing Consultant
Freelance
Jul 2016 – Nov 2016 • 5 mos
Atlanta, Georgia, United States
• Partnered with former clients and corporate contacts to source and recruit for key SAP requirements, both contract and permanent.• Partnered with former clients and corporate contacts to source and recruit for key SAP requirements, both contract and permanent.

Sr. Talent Acquisition Consultant / Corporate Recruiter
First Advantage • Contract
Aug 2015 – Aug 2016 • 1 yr 1 mo
Atlanta, Georgia, United States

Sr. SAP Recruiter & Resource Manager
ADR Application Development Resources, Inc. • Full-time
Mar 2013 – Aug 2015 • 2 yrs 6 mos
Alpharetta, Georgia, United States

Sr. Consultant: Technical Recruiting, Training, and Operations
U.S. Recruiting • Contract
Mar 2010 – Mar 2013 • 3 yrs 1 mo
Alpharetta, Georgia, United States

Education

Kennesaw State University
Business Administration, Management and Operations

Skills

• Technical Recruiting
• Talent Acquisition
• Recruiting
• Vendor Management
• Temporary Placement
• Account Management
• Interviews
• Human Resources
• Lead Generation
• Contract Recruitment
• Screening
• Staffing Services
• Hiring
• Customer Relationship Management (CRM)

About

IT expert with six or more years of expertise in AWS Cloud and DevOps practise.
Seeking difficult tasks that would maximise the usage and application of my diverse talents and abilities in order to make a meaningful contribution to any business.
Lambda, AWS Systems Manager, AWS SSM Parameter Store, Ansible, Terraform, Docker, Jenkins, GitHub Actions, ECS, EKS, ECS, EKS, ECS, EKS.
Management of Identity and Access: AWS Organization, AWS IAM, Active Directory, AWS Secrets Manager, etc.
AWS Security is comprised of AWS Security Hub, AWS Guard Duty, AWS WAF & Shield, AWS Firewall Manager, AWS Inspector, and AWS Secret Manager.
Network ACLs, Security Groups, VPC Flow Logs, Port Scanning, and Endpoints Comprise Network Security
AWS Cloud Adoption Readiness Tool, AWS Migration HUB, AWS Athena, AWS CloudEndure, AWS Server Migration Service, AWS Migration Evaluator (TSO Logic), Direct Connect, VPN, and AWS Cloud Adoption Readiness Tool.
AWS Code Pipeline, AWS Code Commit, AWS Code Build, AWS Code Deploy, Jenkins, Jira, Confluence; Application Delivery
AWS Config Rules, AWS Organization, AWS Control Tower, AWS Trusted Advisor, AWS Well Architected Tool, AWS License Manager. Governance and Compliance.
AWS CloudWatch (Events and Logs), AWS SNS, AWS S3: Monitoring and Event Management
I have substantial expertise managing IaaS, PaaS, and SaaS as a DevOps, Systems, and Cloud Engineer.
As the saying goes, learning is a never-ending process that is vital to human survival. And as an employee, particularly in the IT Industry, learning becomes your driving force for advancement.

Experience

Analyst | Solutions Architect | AWS Cloud Engineering
CDWT • Full-time
Dec 2020 – Present
Ontario, Canada Area

– Develop AWS Cloud Formations templates for future automation
– Develop new integration points using AWS Lambda for Amazon Connect
– Develop new integrations between Amazon Connect and other project applications.

AWS DevOps/Cloud Engineer
Signature Payments • Full Time
Sep 2016- Dec 2020 • 4 yrs 4 mos

Education

Texas A & M University
Bachelor’s degree, Computer Software Engineering
Aug 2012 – May 2016
Grade: 3.7

Skills

• Amazon Web Services (AWS)
• Automation
• DevOps

About

She lead Marketing & Communications for CDWT Cloud First. She had the privilege to work with a lot of smart people and learn constantly - about technology, communicating about technology and being part of a team.

Experience

Marketing Director, Accenture Cloud First
CDWT
Toronto, Canada Area
Nov 2020 – Present • 2 yrs

CDWT is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Marketing Director, CDWT Technology
CDWT • Full-time
Toronto, Canada Area
Feb 2013 – Nov 2020 • 7 yrs 10 mos

Lead application services marketing at CDWT.

Marketing Director, Accenture-Oracle Alliance
Accenture
Apr 2007 – Feb 2013 • 5 yrs 11 mos

Global director of marketing for Accenture’s technology services for Oracle software and hardware, and the Accenture-Oracle alliance.

Marketing Manager, Accenture Labs
Accenture – Full-time
Jan 2004 – Apr 2007 • 3 yrs 4 mos

Associate Director of Development
Providence St. Mel School
Aug 2001 – Nov 2003 • 2 yrs 3 mos

Coordinated a fundraising strategy that raised $4 million annually for PSM, a private college preparatory school in Chicago. Organized large fundraising events. Managed corporate, foundation and board relations. Wrote grant proposals, newsletters and speeches.

Education

Kennesaw State University
Business Administration, Management and Operations

University of Iowa
BA, History

Skills

• Digital Marketing
• Program Management
• Marketing Strategy
• Project Management
• Marketing Management
• Strategic Partnerships
• E-commerce
• Marketing
• Marketing Communications
• Multi-channel Marketing
• Internal Communications
• Market Research
• Corporate Communications
• Lead Generation
• Digital Strategy
• B2B Marketing
• Email Marketing
• Social Media Marketing
• Product Marketing

About

With many years of work experience in Operations, Strategy, and Analytics, a dynamic business leader is skilled at generating strategic advantage. I've played a key role in establishing and directing Operations, Quality, Analytics, and BI operations from the ground up for both start-ups and major enterprises in industries as diverse as Collections, Tech Support, BFSI, Sales (Tele and Field), and Telecom. Have been in charge of implementing transformative changes that resulted in increased top-line revenue while decreasing bottom-line revenue, as well as improved user experience. Specialization in driving innovation in product development strategy, product monetization, and directing long-term process improvement initiatives.

Experience

Northeast SAP T&O, SaaS & Cloud, and I&D Lead
CDWT
Sep 2018- Present • 4 yrs 4 mos
Ontario, Canada Area

ECOMOCOM 67
Hybrid Technical Consultant
August 2015 – September 2018 (3 years 2 months)
United Kingdom

SAP.iO
Product Manager
August 2014 – July 2015 (1 year)
Contribute to the product roadmap as the product manager of the hybris B2C
core accelerator (and the product owner of the development team), assist in
Page 1 of 2
Enabling Product Development teams, and do additional responsibilities that
seem amazing but are difficult to articulate.
Fill in the gaps and determine the best approach to guarantee everything
occurs, so that an acceptable product emerges at regular intervals that fits
neatly into an overarching plan, which changes every 5 minutes due to the
nature of the IT world.
Oh, and marketing-related tasks, such as creating short films, presenting at
conferences, reviewing tech notes, generating release notes, and contributing
to white papers.
All extremely nimble.

SAP Hybris
Professional Services Delivery Consultan
July 2011 – July 2014 (3 years 1 month)
Enabling clients and partners to develop innovative and well-integrated
eCommerce solutions. With or without SAP 😉 Including architectural
workshops, performance analysis, code analysis, requirement workshops,
estimates, and basic troubleshooting, etc.
Included are the following technologies: hybris (! ), Spring, Java, Solr, Tomcat,
Apache, Ant, Maven, MySQL, MongoDB, Oracle, Linux, Windows, RESTful
WS, JavaScript, JQuery, Junit, JMeter, JProfiler, Dynatrace, and more.

Education

Northampton School for Boys
Master of Science – MS, Computer Software Engineering · (August 2009 – May
2011)

Skills

• Strategic Planning
• Vendor Management
• Business Analysis
• Applicant Tracking Systems
• Change Management
• Consulting
• Business Process Improvement
• Program Management
• Project Management
• Strategy
• Customer Relationship Management (CRM)
• Technical Recruiting
• Account Management
• Management

About

Experienced Human Resources professional with a track record of success in the information technology and services industries. HR Consulting, Deferred Compensation, Grievances, and Compensation Expertise
• Architecture of Business and Information Systems Post-Graduate with advanced knowledge of Networking and Security, Databases, Cloud Services, IT Architecture, Applied Project Management, Data Management, Business Intelligence & Big Data, as well as Object-Oriented languages such as JAVA, ABA, and C.
• Associate Software Engineer with two years of expertise using SAP BW to execute ETL operations and optimise queries in order to give a client-centric solution.

Experience

SAP Consultant Project Manager
CDWT • Permanent Full-time
Aug 2021 – Present
Toronto, Ontario, Canada

• Participated in the upgrading of several data Objects, including Data Sources, DSOs, Info Cubes, and Multi providers
• Identified and mapped source environment data to BW environment in accordance with business requirements
• Provided help for external users across all plant sites via the Service now ticketing system.
• Designed and performed queries using BEx analyzer and Query designer for reporting, query analysis, and decision support
• Monitored process chains for daily BW data loads and resolved problems with data loading and data reconciliation
• Worked with SAP trade promotion planning and BOBJ to resolve concerns with data integration.

Assistant Manager
Tim Hortons • Permanent Part-time
Oct 2019 – Aug 2021 • 1 yr 11 mos
Ontario, Canada

SAP Business Warehouse Consultant
Accenture • Permanent Full-time
Dec 2017 – Jul 2019 • 1 yr 8 mos

•Created and activated Info Cubes, Info Sources, Multi-Providers, Transfer structures, Transfer rules (both at the ODS and Info Cube level), and conversion methods
•Transferred Master and Transactional information from the R/3 system and flat files to the BW system.
•Created front-end reports using BEx Analyzer, utilizing Restricted and Calculated Key Figures, Variables, Exceptions, and Conditions.
•Utilized DTP to move the data to Info cube and DSO
•Participates in COPA reconciliation matters
•Developed subroutines to automate according to improvement needs
•Interacted with business users and customers to provide high-quality solutions.
•Extensively worked with the Technical Documentation in response to changing requirements.
•Created and Maintained User Roles Utilizing the SAP GRC Instrument
• Constructed and examined BO reports via Webi-tool
•Performed test script execution and dashboard testing
•Recorded issues using the JIRA tool

Education

Fanshawe College
Graduate Certificate Program, Business and Information Systems Architecture
Sep 2019 – Apr 2021
Grade: 3.99 /4.2

• Course offerings include Networking & Security, Databases, Programming, Operating System, Design Patterns, and Project Management, among others.
• Developed a PostgreSQL-backed Spring Boot application as a Capstone Project. It provided the institution with the option to employ and schedule Part-time Professors using an online system that can handle faculty scheduling, send hiring/contract emails, and generate excel reports each semester.

University of Virginia
MBA – Human Resource

2017-2019

University of Virginia
BE – Bachelor of Engineering, Information Technology
Aug 2013 – Jun 2016
Grade: 8.2 CGPA

Courses: System Programming, OOP with JAVA, Operating System, Computer Networks, Computer Organization, Software Engineering, etc.

Pittsford-Mendon High School
High School Diploma, Computer Technology/Computer Systems Technology
2010 – 2013

Skills

• Java
• SQL
• SAP BusinessObjects
• SAP BW on Hana
• SAP Products
• Microsoft Office
• HTML
• Microsoft Excel
• SAP Business Warehouse (SAP BW)
• Customer Relationship Management (CRM)
• Business Intelligence (BI)
• Data Management
• SAP ERP
• Enterprise Architecture

About

Technical Recruiter with over 3 years of experience sourcing, screening, and hiring top candidates. She is proficient in full-cycle recruitment, key account management, and high-volume recruiting using robust recruiting techniques, social media networking, head hunting, and other methods.

Experience

Senior Technical Recruiter
CDWT • Full-time
Jul 2021 – Present
Toronto, Canada Area

Senior Technical Recruiter
eTeam • Full-time
Mar 2020 – Jul 2021 • 1 yr 5 mos
Somerset, New Jersey, United States

Technical Recruiter
US Tech Solutions • Full-time
Mar 2019 – Mar 2020 • 1 yr 1 mo
South Plainfield, New Jersey, United States

Education

La Sierra University
Bachelor of Technology – BTech
2014 – 2018
Grade: A

D.A.V Centenary Public School
Science Stream (Physics, Chemistry, Maths, Computer Science, English)
Grade: A

Skills

• Public Speaking
• Customer Relationship Management (CRM)
• Strategic Planning
• Social Media
• Software Project Management
• Human Resources (HR)
• Customer Service
• Client Expectations Management
• Client Liaison
• Team Building
• Business Strategy
• International Relations
• Client Relations
• Troubleshooting
• Customer Loyalty
• Negotiation
• Escalation Resolution
• Social Media Communications
• Customer Experience
• Customer Satisfaction
• Customer Service Representatives
• Customer Support

About

Experienced leader with a track record of success in information technology and finance. Data analytics, advanced analytics, business processes, Oracle applications, go-to-market strategy, global delivery, and IT strategy are all areas of expertise. Strong information technology expert with a Masters degree from the University of Virginia

Experience

Data Analytics Associate Manager
CDWT
Jun 2022 – Present
Toronto, Canada Area

Data Analytics Consultant
CDWT
Jun 2020 – May 2022 • 2 yrs
Toronto, Canada Area

Data Analytics Senior Analyst
Annex Consulting Group Inc.
Jun 2019 – May 2020 • 1 yr
Washington DC-Baltimore Area

Data Analytics Analyst
Eclipse Technology Solutions
Jul 2017 – May 2019 • 1 yr 11 mos
Washington DC-Baltimore Area

Data Scientist (Thesis Internship)
Capital One • Internship
Aug 2016 – May 2017 • 10 mos
Richmond, Virginia Area

Adversarial Learning in Credit Card Fraud Detection

Education

University of Virginia
Master of Science (MS), Data Science
2016 – 2017
Grade: GPA: 3.9

University of Virginia
Bachelor of Arts (BA), Statistics
2013 – 2016
Activities and societies: Order of the Orange Stole, Sigma Alpha Mu

Pittsford-Mendon High School
2009 – 2013

Skills

• Data Science
• Statistics
• Analytics
• Data Analysis
• Machine Learning
• Statistical Data Analysis
• Data Mining
• Statistical Modeling
• Data Modeling
• Big Data
• Business Intelligence
• Data Visualization
• Management Consulting
• Consulting
• Data Warehousing
• Artificial Intelligence (AI)
• SAS
• Python
• SQL
• Tableau
• Github
• Databases
• Microsoft Power BI
• Microsoft Azure
• Leadership
• Teamwork
• Public Speaking
• Natural Language Processing
• Text Mining
• SAP HANASAP HANA
• Statistical Programming
• Statistical Software
• Statistical Computing
• Statistical Consulting
• Multivariate Analysis
• Multivariate Statistics
• Big Data Analytics
• Business Intelligence Tools
• Predictive Analytics
• Predictive Modeling
• Data Analytics
• IT Consulting
• Natural Language Processing (NLP)
• Data Governance
• Time Series Analysis
• Machine Learning Algorithms
• Azure Databricks

About

‣ 16+ years Experience as a SAP Basis architect with a demonstrated history of working in the information technology and services industry, currently working as SAP Journey to Cloud (J2C), SAP RISE Technology Presales Architect role.
‣ SAP Certification- SAP HANA 2.0, S/4 Hana Conversion and upgrade, SAP Cloud Platform Integration, SAP Fiori Administration.
‣ Skilled professional in the cutting edge of SAP wide range of products administration including - SAP Netweaver, Hybris, SAP S/4 Hana, Ariba, Processweaver, BI, BOBJ, PI/PO, Portal, etc.
‣ Expertise in HANA, Oracle, MaxDB, MSSQL Databases with Linux, Windows, AIX Operating systems.
‣ Extensive experience in architecting SAP solutions for simplicity, massive scale, resiliency and maintainability which includes specifically SAP Implementation, upgrade, refresh, migration and support capabilities.
‣ Expertise in Cloud platforms - AWS, Azure, GCP to handle large scale SAP workloads. Also Third party tools experience in collaboration with SAP application (SAP-Friends/BoltOns applications).
‣ Highly qualified information technology professional with a Master of Science (M.S.) degree focused in Software Systems from Australian National University. Currently pursuing executive LEADS program from Stanford University.

Experience

SAP on Cloud – NA Platform Architect, Senior Manager
CDWT • Full-time
May 2021 – Present
Toronto, Canada Area

Skills: Microsoft Azure • Presales

SAP Netweaver Basis | SAP Cloud Technology Architect
Cognizant • Full-time
Dec 2014 – May 2021 • 6 yrs 6 mos
United States

SAP Netweaver Basis / SAP Hana Certified Technical Manager
• Architecting SAP solutions for simplicity, massive scale, resiliency and maintainability.
• Working on the cutting edge of a wide range of SAP Netweaver products use cases.
• Setting-up and configuring SAP based on best practices.
• Automating SAP deployment, configuration and operations.
• Creating scripts, tools and services.
• Coaching Customer and Partner teams to be self-sufficient
• Solution Manager Implementation, SAP BO 4.2 upgrade, ECC EHP upgrade, SAP Data center migration planning and execution activities, SAP Hybris implementation, SAP Ariba implementation, Processwevaer implementation.
• Lead the supporting SAP landscape with new dimensional products like SAP Solution Manager, Ariba, ProcessWeaver, SAP HANA, SAP BO/BODS, MDM, GRC with AIX, windows – O.S. and MSSQL, Oracle, MaxDB, HANA backend databases. Worked on third party tools – UC4, Redwood, IntelliCorp’s LiveCompare tools.
• Also active member of Cognizant SAP Basis competency engaged in various Business Development activities, proposals, SOWs for SAP Basis technical requirements.
• Carried out SAP Basis Application Management Support activities like SAP upgrade, Migration, SAP maintenance, system copy, DBA activities, etc.

Achievements:
• Rewarded by client in the current Role as “Star of Mylan” award for exceptional performance
• Rewarded my team as “Team of the Year-2016” award for exceptional Basis service deliverables
Skills: Microsoft AzureSkills: Microsoft Azure

Sr. Technical Consultant – SAP Netweaver (Basis)
Fujitsu Australia & New Zealand• Full-time
Apr 2013 – Dec 2014 • 1 yr 9 mos
Australia

• Accountable for Data center migration, SAP new system implementation, Discussion and Consultation of SAP Solutions for customer: Contour Global, USA. Additionally supported new dimensional SAP products like SAP HANA, SAP BO/BODS with Linux as O.S. and Oracle 11G database.
• Accomplished Data center migration of the SAP Landscape with Netweaver products: ECC, GRC, BI environment. Also completed Solution Manager 7.1 and BPC 10 implementation and disaster recovery drill for customer.
• Handling SAP basis full support activities like system copy via R3 load/database copy, DBA, EHP upgrade.
• Taking care of Business Documentation and Standard operating procedures.

Technical Consultant – SAP Netweaver Basis
Capgemini Consultant• Full-time
Dec 2009 – Mar 2013 • 3 yrs 4 mos
Australia

• Accountable for SAP System implementation, Discussion and Consultation of SAP Solutions for various clients across Finland BU.
• Worked as Team lead for Fiskars and Elcoteq clients and member of mutualized/shared SAP Basis pool across the Finland BU clients as being onsite coordinator (Finland).
• Accomplished 2 full cycle implementation and multiple support projects with Netveawer products: BI, PI, SCM/Live cache.
• Handled SAP Basis support activities like system copy via R3 load/database copy, Post-implementation activities, DBA, EHP upgrade, Oracle upgrade.
• Accountable for BMC ControlM configuration, job scheduling activities, BMC monitoring Portal configuration, SBE Backup, XIV storage maintenance.
• Client On-call Support (24 x 7) with Remedy ticket handling tool.
• User Documentation and Standard operating procedures

Associate Technical consultant – SAP Netweaver (Basis)
KPIT Technology • Full-time
Nov 2008 – Dec 2009 • 1 yr 2 mos
Australia

• Accountable for SAP Server implementation, discussion and consultation of SAP Solutions.
• Completed 1 full cycle implementation and 1 migration project.
• SAP security, roles and user authorization issues.
• Client on-call Support for 24×7 environments.
• Change Management, database backup tasks.

Associate – SAP Basis Consultant
Perot Systems Corp • Full-time
Aug 2006 – Nov 2008 • 2 yrs 4 mos
Australia

• Accountable for SAP Basis solution support
• Handled 3 support projects
• SAP security – User administration
• Client on-call support for 24×7 environment
• Change management and Transports process

Education

Stanford University Graduate School of Business
Executive Education – LEAD Program
Sep 2021 – Apr 2023

The Australian National University
Master of Science (M.S.), Software Systems
Aug 2009 – May 2011

University of South Australia
Bachelor of Engineering (B.E.), Computer Science and Engineering
Activities and societies: Class representative, Participated in University Cricket Matches, President of Student association (group for extra curricular activities)

CPA Australia
HSC (10+2), Majors- Physics, Chemistry, Maths and Computer Science
Grade: 84.17%

Skills

• Microsoft Azure
• Presales
  ⦿ SAP on Cloud – NA Platform Architect ⦿ Senior Manager at Accenture
• SAP Netweaver
• Endorsed by Ravindra Ruttala and 3 others who are highly skilled at this
• Endorsed by 8 colleagues at Accenture
• SAP Basis
• Business Intelligence
• SAP Implementation
• Data Migration
• Solution Architecture
• Project Management
• SAP ERPSAP ERP
• Oracle
• Databases
• Microsoft SQL Server
• SAP BusinessObjects
• DB2
• DB2 9.1
• SAP R/3
• SAP Hybris
• Windows Server
• SAP HANA
• SAP Portal

About

Working in CDWT Technologies with more than several years of experience as SAP Material Management Consultant. Also have worked in S/4 Hana & ERP Implementation Project , Support Project & Accounts payable, Invoice processing, GR IR. Hands on experience in end to end Implementation. Good communication skills, team building and people management skill.

Experience

SAP Project Manager
CDWT • Full-time
Sep 2020 – Present
Toronto, Canada Area

Worked in S/4 Hana & ERP Implementation Project , Support Project & Accounts payable, Invoice processing, GR IR. Hands on experience in end to end Implementation

SAP S/4HANA Financial Accounting Certified
NS2 Serves
Apr 2019 – Present • 3 yrs 7 mos
San Antonio, Texas

BM (logistics & Cargo)
US Navy
Aug 2017 – Feb 2019 • 1 yrs 5 mos
Texas

SAP Consultant
Southern California Edison (SCE) • Full-time
Sep 2015 – Jun 2017 • 1 yr 6 mos
Los Angeles, California

Sap MM
Siemens Technology
Mar 2014 – Aug 2015 • 1 yrs 6 mos

Education

California University of Management and Sciences
MBA, Business Administration
2013 – 2015

California State University, Fullerton
Bachelor of Science, Accounting
2007 – 2011

Skills

• Project Management
• Military
• Leadership
• Team Building
• Microsoft Office
• Management
• Training
• Program Management
• Customer Service
• Strategic Planning

About

Technology marketing leader with over 10 years of experience and a proven record of delivering revenue-generating products, brands, and services. Areas of expertise include:
- Strategic Marketing and Analysis 
- Results-driven Go-To-Market Strategies & Execution
- Innovative Business Development Programs
- Complete Product Life Cycle Management
- Voice-of-Customer Requirements
- Comprehensive Content Delivery & Training
Specialties: brand management, competitive analyses, computer software requirements, computer hardware requirements, user experience, heuristics, product and corporate marketing, technical writing, pre-and post-sales collateral, websites, network security, product management, project management, market research, software development, innovative conferences, trade events delivery.

Experience

Software Product Marketing Manager, CDWT Cloud Platform
CDWT
Jul 2016 – Present • 6 yrs 4 mos

Lead the content strategy and global communications plan for the Accenture Cloud Platform (ACP) in addition to the ACP Academy of learning. I contribute technical content to educate and inform internal, cloud-relevant professional communities across Accenture. I lead and work collaboratively with my team, product management and other global stakeholders to inform and educate business and technical professionals globally.

Senior Product Manager
Harbor Health Systems
Dec 2015 – Jul 2016 • 8 mos
Newport Beach, California

Senior product manager responsible for complete product life cycle management of core competency provider identity, claims, bills and services databases and outcomes-based provider scoring for workers compensation-related software and services.

Work collaboratively with executive staff, business analysts, PMO, account support, account managers and other stakeholders to deliver outstanding customer experiences.

Manager, Product Management
TrustCommerce®
Mar 2015 – Dec 2015 • 10 mos

TrustCommerce delivers fast, secure, reliable PCI DSS-compliant payment processing and risk management services working with merchants, processors, and acquirer banks.
Responsible for the Product Management team of Trust Commerce’s PMO Division to bring outstanding voice-of-customer product experiences to market. Manage the complete product lifecycle of TrustCommerce’s suite of applications working with internal and external stakeholders.

Product Manager and Director of Product Marketing
Stayhealthy
Apr 2012 – Mar 2015 • 3 yrs
Monrovia, CAMonrovia, CA

Responsible for researching, analyzing, and identifying market-differentiated product requirements and specifications for Stayhealthy’s biometric screening devices and software including its B2B2C web-based, interactive health center kiosk software, Stayhealthy personalized online health record software [Dashboard] and administrator portal with a heavy emphasis on marketability and optimizing the user experience. Product line includes screening devices and software for vision, blood pressure, heart rate, total body composition, total body weight, pulse oxygen, activity, and caloric expenditure.

Product Manager
Apani Networks
Apr 2004 – Apr 2012 • 8 yrs 1 mo
Manufacturer of cross-platform enterprise security software and hardware to Fortune customers.
— Responsible for the development, delivery, and extended roadmap for EpiForce, Apani’s premier network security software application
-Responsible for the development, delivery, and extended roadmap for The Guardian, a virtual private network (VPN) hardware.

Director of Marketing and Product Management
Chartscape, LLC
Jan 2000 – Jan 2004 • 4 yrs 1 mo

Manufacturer of web-based clinical and practice management software for oncology management.
– Responsible for all product management and corporate marketing and branding activities with extensive emphasis in teaching hospital environments.
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Education

Pragmatic Marketing
Level III Certified (Foundations, Focus, Build), Product Management and Marketing
2014 – 2014

UC Irvine
Certified, Communications Systems Engineer
2008 – 2009

Chapman University
MBA, Business Administration and Management, General
2005 – 2007

University of West Los Angeles
JD, law

Skills

• Product Management
• Product Marketing
• Enterprise Software
• Management
• Strategic Partnerships
• Business Development
• Product Development
• Software Development
• Marketing Strategy
• Multi-channel Marketing
• Product Launch
• Leadership
• Market Research
• Sales
• Integrated Marketing
• Business-to-Business (B2B)
• Software as a Service (SaaS)
• Cloud Computing
• Network Security
• Collateral
• Brand Management
• Professional Services
• Agile Methodologies
• Sales Rep Training
• Communication
• Public Speaking